Download speed drops

[DoubleP]

My 1 Gb download speed regularly goes down to 550 Mb, and seemed to be limited there until I restart my modem.  It stays fine for a few days, but eventually seemingly goes back to the 550 Mb limits...  restarting the modem re-established the download speed I am subscribed for...  anyone else noticed this issue?

[Thevv]

I got the same problem, have an connexion 3gb and after few (day, hours) the connexion drop to 550mbps, have to reset the modem, the full speed come back, i already have call Bell technicien, the guy have said that the profil speed is not good so he change it, but 2 day later again drop to 550mbps, this is really annoying!

[BellNick]

Hi there @Thevv 
Thank you for your post and welcome to the Community.
We'd like to have this looked into and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[KyleT]

Hello @BellNick 

I was asked to post here by "Bell_Dom" after I reached out on the DSLReports website. I was told either you or @BellPatricia could help me. I have the 3Gbps up and down package and every 1-3 days my download speed drops to 1Gbps and 3Gbps up. The only way to fix is by rebooting the modem (which is not ideal as I have my own Ubiquiti networking equipment hooked up with a NAS and a bunch of other stuff which starts yelling at me).

I've called the technical customer service number many, many times, but each time I get hung up on and am refused an escalation. I even provide them with this thread and tell them it's a known issue. Extremely frustrated at this point, honestly. The issue has happened since I moved from one apartment to another in my building. Not sure if that helps with an RCA/investigation.

I am in IT myself and while I understand some of the reasons behind it, I am frequently treated like I know nothing by Bell employees and am even lied to after assuming I'm not technical. 

Any help with this would be greatly appreciated.

[BellPatricia]

Good morning @KyleT,

Welcome to the Bell Community, and thank you for reaching out.

In order to help we've sent you a quick private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[natedion]

Hi @BellPatricia ,
I'm hoping you can help me too. I've been experience the same issue for about a month and have been having to reset my modem almost every day just to temporarily fix it until I have to do the same thing all over again.

Please help.
Regards,
ND

[BellPatricia]

Good morning @natedion,

We would be happy to take a closer look for you, and have reached out via PM to get some more info.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[vcee]

Hi Nick - still having these issues, would love to find a way to fix it asap

[BellPatricia]

Hey there @vcee,

Thank you for keeping the Community up  to date.

We want to take a closer look, and will be reaching out to you via private message to get some more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Anes]

Hi @BellPatricia I'm having the same issue with my 3gbps connection

[Dakota]

I just made the change from Cogeco to Bell Fibre today. Cogeco gave me reliable 1gbps download speeds across all devices, no issues. Bell offered me 1.5gbps download fibre, as well as a cable plan for a price that I couldn't refuse.

Turns out I should have.

This is day 1 of having this service and none of my devices get anywhere near my 1.5gbps download. My Laptop, which is a $1600, 1-year old, high processing computer, only reaches about 500mbps. With Cogeco, it maxed out at 1gb. My xbox over wifi is getting 79.99mbps download, and over ethernet, about 800mbps. With Cogeco, it got 990mbps (it caps at about 1gbps download). My phone, brand new as of 3 months ago, is getting 180mbps download. I called and spoke with an "expert" and she told me it was my devices and there was nothing she can do.

So here I am, stuck for the next 2 years, with a company that cannot help me on day 1. Great.

[BellPatricia]

Good evening @Anes & @Dakota,

Thanks for reaching out to the Bell Community.

We would be happy to take a closer look into this, and have sent you each a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Anton]

it's been working fine for a month, now having the same problem again

pls help 🙂

[BellPatricia]

Good afternoon @Anton,

Thank you for letting us know.

I have sent you a private message so we can help you further. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Taurus7774]

hi @BellPatricia 

My internet speed dropped again from 3.0Gbps to 32Mbps after a few week of no issues, I think the fix that was applied last time need to be reapplied.

Thanks

[Thevv]

Hi

@BellNick 

Me too, dropper from 3gbps to 1gbps after 3 perfect week 😞 maybe need to do the fix again? 

Thank you