Download speed drops

[DoubleP]

My 1 Gb download speed regularly goes down to 550 Mb, and seemed to be limited there until I restart my modem.  It stays fine for a few days, but eventually seemingly goes back to the 550 Mb limits...  restarting the modem re-established the download speed I am subscribed for...  anyone else noticed this issue?

[BellNick]

Hi there @Beyond Reasonable 
Thank you for your post and welcome to the Community.
We wanted to check in to see how the technician appointment went.
Are you also able to perform a speed test through the modem and share the results?
Are you using any third party equipment such as a router? If so, does the issue persist if you disconnect the equipment?
Are you using an VPN? If so, does the issue persist if you deactivate the VPN?
Looking forward to hearing back.

[Quebec418]

Hi,

Just upgraded my 300/300 HH3000 to Gigahub three days ago with new service at 1G down + 750 up (says on my bell.ca service package desc).

However, speed tests from within the modem consistently gives 551mbps down and 1gbps up. No variations.

Gigahub has been restarted and factory reset a few times with Bell support.

Bell support says it takes a few weeks for the new speed profile to take hold, but I am doubtful 😉

Can moderators from this forum validate my speed profile before I call support again.

Thanks !

CC:

@BellPatricia 

P.S. TV working fine but local phone line is also down since upgrade, but Bell support says problem on their end and they will call me next week (on my cell...) to fix with "attribution" group". Five days without phone seems a little long but staying cool about it.

[BellNick]

Hi there @Quebec418 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Clean]

Hi Bell mods, I'm using this thread for the exact same issues as everyone here. 

I just subscribed to Fiber 3 gbps with Bell. Everything went smooth during the installation. However, I am only getting 330 mbps when testing the internet speed test in the Modem dashboard page, in my computer (gigabit lan), my macbook air through an usb-c dock, and through wi-fi on various devices. All the aforementioned devices show a download speed limited to 330 mbps for both download and upload speeds. 

I am using no third-party equipment, no VPN connections. I'd appreciate if someone could help me, thanks!

[dks]

Thank you for your concern. Have you run the Virtual Repair Tool? What were the results? 

[Clean]

Hey thanks for sharing this tool. However, it ended up saying "Looks like you need more help". 

The modem reboot also solved nothing, I am still facing the same issue. Weirdly, almost every single internet speed test on the modem shows 329 mbps down and 337 mbps up. There seems to be a weird hard limit on the internet speed. 

I forgot to note, but every single ethernet port gives the same result and with multiple different ethernet cables. 

Update : the issue was resolved through a chat with tech support. It seems like the modem needed a software update which is unavailable to us users (this is kinda problematic imo). So if anyone else sees the same problem, try the Virtual Repair Tool first, then start a chat with an agent to resolve the software issue.

[dks]

Thank you for your reply. You did exactly the right thing in speaking to Tech Support  after finding an issue through the Virtual Repair Tool. I'm glad you found a resolution to your issue. 

[Nian2]

Hello,

We signed up for 3Gb and we are consistently getting speeds under 500Mb for download and even lower for upload.

Please help, thanks!

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

You mentioned that you are consistently getting speeds under 500Mb for download and even lower for upload. Please explain. Do you have a Giga Hub modem?

As a starting point, could you run a Speed Test and let us know what the results of this were?

To accurately measure your overall Gigabit Fibe 3.0 Gbps speed, you can do so by logging in to your modem and select Speed Test. This will measure the maximum upload & download speed to your Bell Giga Hub. To do so follow these instructions: Speed Test instructions. or open up any browser & login directly to your Bell Home Hub 4000/Giga Hub modem: 192.168.2.1/?c=dashboard

Have you tried to run the virtual repair tool?  Bell Virtual Repair Tool It detects and fixes most issues with Fibe Internet. It will check if the Bell hardware and network outside your home are working, as well as reboot and optimize the settings of the equipment inside your home. If a technician visit is required, the tool will help you book a repair appointment.

Depending on the results of this test, you may need to contact Bell Internet Tech support.

1. Have you tried to do any troubleshooting? Internet: troubleshooting tools, virtual repair tool and support
2. Are you using a hard wired or wireless connection from your modem to a laptop or a computer?
3. Have you run the Wi-Fi check-up tool? Internet and Wi-Fi: optimizing device speeds
4. Have you power cycled your modem off recently?
5. Have you discussed your speed issue with Bell Internet Tech Support?

If none of the above seems to resolve your problem, please call Bell at: 1 866 310-BELL (2355)

Let us know. 

Take care.