Email password issues - Invalid Credentials

[candurwy]

When I try to login to my Fibe Bell email, I am most times blocked with the message "you have entered invalid credentials", even though my user name and password are correct.  This happens almost every time on any of the three notebook computers in the house. Two are Win 10 and one Win 11.  None run in S mode. Strangely it does not happen on my desktop, also Win 10.  It happens using either the Chrome or Edge browser.  I have twice changed the password but that does not help.  Before the recent email changes, the message was "You are locked out for 10 minutes."

Usually after a 10 or so minute wail, I can login.  Recently the wait times seem to be getting longer, today reaching close to 30 minutes without being able to connect.

A while back I called Bell Support and was told  Bell email was working correctly and I should change my password and clear the cache.  That did not help.  I thought it was a glitch in my several years old laptop, but I recently bought a new Win 11 which does exactly the same.

Any ideas?

[Kavi]

It is preventing me from accessing my email for ten minutes because it says that i have made too many attempts to log in to my account,  I had not made ANY attempts. Is someone trying to hack into my account.? You can neither call Bell or even chat with anyone, and yet it has commandeered my email account which i am paying for???????????????? What is going on?

Have they been taken over by AI or something. What incredibly appalling and utterly unacceptable customer service.  I presume they are trying to get their customers to change to Rogers or Telus. I think they have succeeded.

[dks]

You raise an interesting question about a behaviour which I have actually seen myself.

No, no one is trying to hack into your account nor has anyone taken over your account. What I found was that the cause, at least in my case, was the security settings on Bell's mail server. If I was sending or receiving e-mail with  Bell's mail server on my smart phone and then switched to my desktop computer (or any other computer) and tried to send/receive mail, the security settings on Bell's mail server thought I was logging in too many times and prevented me from accessing e-mail for up to ten minutes, with that error message. In reality is was usually less than that. A reasonable analogy for me is that the message is kind of like an old dial phone busy signal. Annoying, yes, but not much more. This explanation may not fit your circumstances, but it is what worked for me. 

[7up]

Can't login to my email account. Kept showing invalid credentials. Changed the password and problem still showing invalid credentials. 

[WelshTerrier]

Thank you for posting in the Bell Community.

 Please check out this helpful reply.

Be sure to follow each step, including logging out of all sessions on all devices after you have modified your password which helps prevent log in issues such as what you've described.

Let the Community know if you continue to have any trouble.

Take care.

[SKeriz]

I have not been able to log in to my sympatico email via bell.ca despite inputting the correct email and password. The message that pops up states incorrect credentials. Unfortunately, I am not able to access online chat for support as it is after1000pm on a Saturday.  Does anyone have any tips, suggestions? Unfortunately, I am not able to access my email on my mobile or my laptop. 

Thank you in advance

[WelshTerrier]

Is this a recent log in issue? Which device are you using to login to Bell webmail? Are you using a computer? Which operating system? Here are a few suggestions to have look at:

1. Is your computer  / device up to date?
2. Have you powered off & rebooted your device?
3. Have you checked & cleared your cache, cookies & history?
4. Are you logged in to your email account on more than one device?
5. Have you tried logging in to your email from a different browser?
6.  Have you previously saved your password? If so, clear & enter this once again.
7. Keyboard Caps Lock on?

Using Bell email : Software requirements for Bell email

Let me know if you still require assistance..

Thank you contacting the Bell Community Forum.

Take care.

[Durak]

Good luck buddy. I haven’t received an email since the 24th of May. It is now the 14th of June. 4 visits to different Bell stores, a visit to Koodoo, 2 visits to the Apple Store, 3 attempts with the virtual repair and a couple of hours wasted online with the “tech department “ in the Philippines has STILL not given me an answer why I can’t send or receive e-mails because my username and/or password is incorrect. No one can help me with a simple reset. My next option is contacting the CRTC. 

[BellKris]

Hi there @Durak. Thank you for your post and welcome to the Community.

You can reset your password to your email by logging into your MyBell account, selecting the internet service, clicking "Manage Bell email addresses and passwords" and then select "Change password". Check out How to reset my Bell email password as well for details.

If you have any further questions, please do not hesitate to contact the Community.

[Phones]

Yes, I reset my email password and now all is well.  It seems like a weird workaround but it worked.

Thanks

[CanadaNorth]

I have been unable to solve the authentication error.  In searching, I find NO posts with dates greater than 2022.

Has this resolution just fallen off into the it bucket?  Is it being actively worked on?  Resolution in sight?  Too much energy required to switch all my accounts from Bell.  Really poor service on the email issues from Bell.

[BellPatricia]

Hi there @CanadaNorth 

Thanks for reaching out to the Bell Community.

There is a great post above from @BellDRock with some steps on how to resolve the Authentication error. First, ensure you are logged out of all email sessions on any and all devices you have.

Check out the Helpful reply for a few more tips that you can try, and let the Community know how everything is going.

@BellPatricia 

[dumb]

Shutdown versus Sleep Mode: Restarting clears the memory and can resolve many software issues, shutting down turns off the computer (if Fast Startup is disabled) completely, and sleep mode is a power-saving state that allows you to quickly resume your work later. This solved my problem as described above ......I guess I wasn't waiting long enough after hitting escape to get out of sleep mode, thus I just started to shutdown and reboot and wait a few seconds longer patiently and voila...... 

[Masako17]

Midway through the day today I can no longer access/login to my sympatico email. I keep getting prompted for a password or to change my password, but I have changed nothing, and the email was working fine at the beginning of the day. It can't login on laptop, phone, webmail - nothing. Tried rebooting my computer/re-starting my phone. I've had this issue in the past and it was usually a Bell issue that gets resolved fairly quickly, but it's been almost a 1/2 day now.

[WelshTerrier]

Good Day.

Are you still experiencing this same problem this morning? Which browser are you using? If you are using Edge, try logging in to your webmail with Chrome or vice versa.

Are you logged in to your email account on more than one device?

Have you tried clearing your web browser cache, cookies & history? Close your browser & reopen it once again.

If you store your password on your web browser, please delete it & manually re-enter your password.

Have you tried to reset your webmail password? Login to: https://webmail.bell.net/ Enter > Your Email Address. Leave the Password box empty. Select > I forgot My: "Password." Follow the onscreen prompts to reset your password.

If none of the above suggestions that I mentioned resolve your problem, please contact Bell Customer Service Internet tech support at: 1 866 310-BELL (2355)

Depending on the number of times you have unsuccessfully tried to log in to your webmail, you could be locked out of your email account & may require a reset.

Take care.

[DavidP]

I've been experiencing this same problem for the last 5 days, being unable to login to my email account. This inclued 2x being referred to 'security' and someone would contact me within 48 hours 😞 No one did ) I just found I could reset my password to the original one when I went to post a reply and was directed to the login page to register?? Maybe 'someone' found the glitch in the system without contacting me ?? Any attempts to login were failing previously, even following a couple of the suggestions in community feedback 😞  

Something that may help others (or myself again when this happens) would be to offer another form of receiving the 6 digit code to verify yourself to change the password ... 🙂  Currently, the only option shown when having the code sent, is to have it sent to the email address that you are unable to access  😞  In my case, all information ( email / phone / address ) have been the same for the last 25 years, as well as several times stating that they were using my voice to help authorize communications ... 😉  It may be helpfull to offer something other than an email to the account you are unable to access  😉