Fibe 1.5G ubiquiti router, bypassing HH4000 - Connection is dropping

[mkaye]

ubiquiti router, bypassing 4000 - 4000 is just fiber connection

1:18am, 4:33am this morning

i am seeing a couple of disconnects every few nights, usually in early morning hours

just started a couple of weeks ago - worth logging repair call?

[Vanadiel]

How did you perform the bypass?

[mkaye]

used Bell credentials in UDM-Pro, using 10Gb connection

disconnects again at 1:16am, 4:35am

[mkaye]

also get high latency issues every day

[Vanadiel]

The HH4000 does not have a true bypass, and others have reported oddball behavior when using PPPOE connections on third party equipment with it.

Just to be sure it's not a connection issues, I would suggest trying a few days without the bypass and see if the problem goes away.

[mkaye]

no, i don't think this is a HH4000 bypass issue. it has been working for over a year now. these issues just started in the heat wave. For some reason when the fiber was installed, he ran if from the pole 2 doors over to the right, then 1/2 way across my yard and to my house. There is a pole on the left corner of my lot, but he said he couldn't run it from there with the rest of my wires, even tho my neighbour on that side has Bell fiber off that pole?? My wife wants the fiber moved...

[Vanadiel]

Only thing I can think off that could have changed is modem firmware. Bell sometimes pushes out firmware updates in waves, and yours might have been updated.

Forgot to add Ubiquiti also pushes out firmware updates. They also have different release channels for firmware. any updates to the UDM should be listed in the log.

Just to avoid chasing your tail on this, I would still suggest to try the modem for a few days with a direct connection and see if that makes the problem go away.

[BellNick · Accepted solution]

Hi there @mkaye 
Thank you for your post.
Are you able to confirm if you've tried rebooting your modem? If not, can you please attempt a modem reboot (unplug it from the power for 30 seconds and then plug it back in and allow up to 3-5 minutes for it to boot back up and see if the issue persists?
Looking forward to hearing back.

[mkaye · Accepted solution]

rebooted after the 1st time i saw it - happened again a day or 2 later

hasn't happened in the last few days since the weather has cooled, see what happens when it heats up over the next week