Fraud Alert: Phone Call Offering a New Modem

[dks]

I received a strange phone call this morning. The number was a local call. When I picked up, the computer voice said they were calling from Bell and Bell was upgrading all lines to fibre. The voice offered a new modem for this new service and asked me to press 3 to enter my account information. 

Nope. Goodbye. 

First, I have Bell fibre and have had it for the last 18 months. Second, I have the latest modem, the Giga Hub. Finally, Bell doesn't ask for my account credentials on a cold call. 

Beware. Never, ever give your account information to an unsolicited caller like that. Stay safe, friends. 

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❗AI Summary:

This topic outlines a scam involving fraudulent phone calls targeting Bell Canada customers. The scam involves an unsolicited call with either a an automated or human voice claiming to represent Bell Canada. The voice announces an upgrade to fibre and/or offers a 'new modem' that can be provided. The voice then prompts the recipient to press a number to enter their account information.

The original poster identified this action or behaviour as fraudulent as they knew that Bell will never ask for account credentials in an unsolicited call.

Solutions and advice shared by users in the forum thread include:

• Never provide personal or account information to an unsolicited caller.
• If you are ever unsure about the legitimacy of a call, the recommended course of action is to hang up and call Bell directly to verify the information or offer.
• Be aware that scammers can spoof caller ID to make it appear as though the call is coming from "Bell Canada". One user reported receiving a suspicious call where the caller knew their first name and general location, yet they correctly identified it as a scam and ended the call.
• Official Bell Moderators have confirmed the suspicion of fraudulent activity and has shared the following links to help recognize and prevent fraud:

What does fraud look like?

Do you suspect fraud? What to do next

Service provider impersonation scam

[BellPatricia · Accepted solution]

Hey there @dks 🙂

Thank you very much for sharing your experience and advice with everyone in the Bell Community. You're definitely right to suspect that as a fraudulent call.

Just wanted to jump in as well and add links for a few helpful How to's:

•  What does fraud look like?
•  Do you suspect fraud? What to do next

Have a nice day,

- Patricia

[Borlands]

I received a call saying they were Bell and they were going to replace of Fibe Router. it was a robo call asking us to press 1 to confirm delivery. We hung up. Is this a scam?

[BellNick]

Hi there @Borlands 
Thank you for your post and welcome to the Community.
If you believe you received a scam call pretending to be Bell, always hang up and if you have any questions / worries regarding your account, never hesitate to contact our customer service. We will never ask for your personal information over the phone by calling you. If you were not expecting a replacement modem and haven't made recent changes to your account, odd's are it was not a valid call.

If you have any further questions, please do not hesitate to contact the Community.
 

[StCatharines45]

is this real or fake?  received a call message to Press 1 if wanted router/modem replaced to align with fibre optics in the st catharines area

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

This was not Bell calling. It was a fraudster trying to scam you. Were you expecting a replacement modem?

Next time.... just hang up! There is no reason for you to talk to fraudsters. They want to talk to you. There is no requirement for you to connect with them in any way, shape or form.  They want to sell you something, steal something from you or add you to their live contact list! 

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not send you messages or make calls such as this! They do not call you asking to provide personal information. Hang up! Report the fraud! Delete!

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in Emails or text messages!

If you need to reach Bell Customer Service call: 1 866 310-BELL (2355)

Thank you very much for sharing your experience with everyone in the Bell Community.

Take care.

[Komal Rani Vig]

I received a call around 5:15 PM EST stating the individual is from Bell Canada. He stated that I have received a discount offer. My current plan will be reduced by 20$ and I don’t have to modify anything on the app. He said he will send me an email confirming my details and later asked about my email Id. He further asked me my email Id and I became suspicious that he doesn’t have my email Id. If he is a bell employee, he should be having my Id. I told him you should have my email Id. He said this is for security purpose. I am from sales and marketing department and we don’t keep personal information. Although he had my phone number which is also PII. I told him I don’t feel comfortable sharing my email Id and cut the call.

[dks]

Nice catch. You absolutely did the right thing by hanging up. 

[WelshTerrier]

You did the right thing!

This was not Bell calling. It was a fraudster trying to scam you. Were you expecting a replacement modem?

Next time.... just hang up! There is no reason for you to talk to fraudsters. They want to talk to you. There is no requirement for you to connect with them in any way, shape or form.  They want to sell you something, steal something from you or add you to their live contact list! 

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not send you messages or make calls such as this! They do not call you asking to provide personal information. Hang up! Report the fraud! Delete!

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in Emails or text messages!

Thank you very much for sharing your experience with everyone in the Bell Community.

Take care.

[Teejay]

I received the same call. Thanks for confirming its a scam. I am interested in the Giga Hub. My condo building won't allow Bell to distribute information.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

As you now know by now, that was not Bell calling. It was a fraudster trying to scam you.

Hang up!

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in Emails or text messages!

Thank you very much for sharing your experience with everyone in the Bell Community.

Take care.

[1235]

Just received a phone call stating they wanted to replace my router free of charge and to press one, they wanted me to turn my computer on and check my compatibility.  They also had my name and address, I refused, was this a scam call??

[BellPatricia]

Hey @1235 🙂

Thank you for reaching out to the Bell Community.

Your suspicions are right, that most definitely was scam call similar to what other community members are discussing above.

To learn more about fraud take a look at the How To articles in our Helpful reply

Have a nice day,

- Patricia

[WelshTerrier]

You are 100% correct this was a Scam! Please refer to many of my other replies for asistance.

As you now know by now, that was not Bell calling. It was a fraudster trying to scam you.

Hang up!

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in Emails or text messages!

Thank you very much for sharing your experience with everyone in the Bell Community.

Take care.

[Cupcake]

I have hade the call 3 times. First 2 were supposedly from Telus. I got same call this am. Yesterday I changed to Bell mobility and they used the same line but inserted BELL instead. Beware. The call is from Iraguay, but a local #. I traced it down to a guy. Phony website was other foreign names with 549 were on the fake website .