Fraud Alert: Phone Call Offering a New Modem

[dks]

I received a strange phone call this morning. The number was a local call. When I picked up, the computer voice said they were calling from Bell and Bell was upgrading all lines to fibre. The voice offered a new modem for this new service and asked me to press 3 to enter my account information. 

Nope. Goodbye. 

First, I have Bell fibre and have had it for the last 18 months. Second, I have the latest modem, the Giga Hub. Finally, Bell doesn't ask for my account credentials on a cold call. 

Beware. Never, ever give your account information to an unsolicited caller like that. Stay safe, friends. 

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❗AI Summary:

This topic outlines a scam involving fraudulent phone calls targeting Bell Canada customers. The scam involves an unsolicited call with either a an automated or human voice claiming to represent Bell Canada. The voice announces an upgrade to fibre and/or offers a 'new modem' that can be provided. The voice then prompts the recipient to press a number to enter their account information.

The original poster identified this action or behaviour as fraudulent as they knew that Bell will never ask for account credentials in an unsolicited call.

Solutions and advice shared by users in the forum thread include:

• Never provide personal or account information to an unsolicited caller.
• If you are ever unsure about the legitimacy of a call, the recommended course of action is to hang up and call Bell directly to verify the information or offer.
• Be aware that scammers can spoof caller ID to make it appear as though the call is coming from "Bell Canada". One user reported receiving a suspicious call where the caller knew their first name and general location, yet they correctly identified it as a scam and ended the call.
• Official Bell Moderators have confirmed the suspicion of fraudulent activity and has shared the following links to help recognize and prevent fraud:

What does fraud look like?

Do you suspect fraud? What to do next

Service provider impersonation scam

[Phantomsdad]

Is anyone getting phone calls from "Bell" regarding Internet? Is Bell upgrading Internet and does Bell normally call people or is a scam?

[Vanadiel]

Not sure what they are upgrading, but likely a scam. In my area when fibre was rolled out, they put flyers in the mailboxes.

[WelshTerrier]

Good Day @Phantomsdad  

This was not Bell calling. It was a fraudster trying to scam you. Were you expecting an upgrade to your Internet or replacement modem, etc.? You did the right thing by hanging up.

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages!

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not send you messages or make calls such as this! They do not call you asking to provide personal information. Hang up! Report the fraud! Delete!

Next time, if you are unsure, then call Bell! It is far better to be safe than sorry!

Please check out the following web links that I have provide for you below:

Service provider impersonation scam - Bell

Ten most common scams - Bell

Thank you very much for sharing your experience with everyone in the Bell Community.

Take care.

[customer]

Subject: Scam Call Imitating Bell Canada – Attempt to Access My Home

Dear Bell Canada,

I would like to report a scam call I received today from someone claiming to represent Bell. The caller stated that Bell has installed new fibre lines in the area and that they needed to come into my home to upgrade my internet and replace my router.

The individual attempted to disguise their accent, but I could clearly identify it as an Indian accent. When I asked for verification—specifically my name and account number—the caller abruptly ended the call. This raised immediate red flags, especially considering the high volume of scam calls targeting customers these days.

I’m sharing this information in hopes that Bell can investigate the issue further and take measures to warn and protect other customers. If there’s an official way to report such scams or share the phone number used, please let me know and I’ll provide any details I can.

Thank you for your attention and continued commitment to customer safety.

The number that they called from probably won’t help cause some reason when you call back these numbers it doesn’t exist.

[itsme]

Had a call on phone { Bell Canada on screen but no number listed) and the person stated my Bell services and offered faster internet speed promotion. They then stated that the modem has to be updated to get this promotion. That is when I hung up the phone. I got thinking about this. They new my name and the services and what I was paying. Was this a legit call from Bell. If so......why would they do this knowing about all the scams going on these days. Anyone out there experience this type of call?

[Vanadiel]

Scam. Don't bother with them and just hang up.

[WelshTerrier]

Good Day.

Kudos to you! You did the right thing!

You are asking why? They are hoping that you will fall for their trickery & believe that they are the real thing!

This was not Bell calling. It was a fraudster trying to scam you. Were you expecting an upgrade to your Internet or replacement modem, etc.? You did the right thing by hanging up.

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages!

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not send you messages or make calls such as this! They do not call you asking to provide personal information. Hang up! Report the fraud! Delete!

Next time, if you are unsure, then call Bell! It is far better to be safe than sorry!

Please check out the following web links that I have provide for you below:

Service provider impersonation scam - Bell

Thank you very much for sharing your experience with everyone in the Bell Community.

Take care.

[JWC]

I just received a call from a local number, no name, that started as a recording and moved to a live person indicating Bell would be in the area to replace our router in an upgrade to Fibre. The fraudster said an appointment time would be booked 4-5 days out because they are so busy. Ahhh we have Fibre already. 
After some harmless questions he asked me to go to my router and give details off the equipment.  I don’t think so!  
Ended the call immediately. 
Never give info to an incoming like this. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

It is a never-ending battle. Scammers will try everything & anything to make you believe in them!

As you already known, this was not Bell calling. It was a fraudster trying to scam you.

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages!

Reputable companies such as Bell, banks, utilities & highly regarded services & institutions do not send you messages or make calls such as this! They do not call you asking to provide personal information. Hang up! Report the fraud! Delete!

Please check out the following web links that I have provide for you below:

Service provider impersonation scam - Bell

Thank you for sharing this with the Bell Community Forum.

Take care.

[Arturo]

I just got automated claiming to be from Bell telling me that the fibre optics cables were soon to be in our neighbourhood and to press 1 to connect to a rep who would get me a new router. Having seen no action in the area and knowing that the area already is too big for the lines available I hung up without pressing 1.

[JR2]

Funny that.  This a year later and I just got the same call.  Sounds official and I would like high speed, but it is just a scam

[WelshTerrier]

Good Day.

As you already known, this was not Bell calling. It was a fraudster trying to scam you.

It is a never-ending battle. Scammers will try everything & anything to make you believe in them!

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages! Hang up.

When in doubt, call Bell: 1 866 310-BELL (2355) It is far better to be safe than sorry!

Please check out the following web links that I have provide for you below:

Service provider impersonation scam - Bell

Thank you for sharing this with the Bell Community Forum.

Take care.

[Kwela]

Just had a call from Bell. Automated message saying Bell has now ugraded to fibre. It offered me  free upgrade to a new router. I had to hit 1 or 2 (I forget) to get schedule for delivery? . I did not do this! Just hung up.

We already have Bell Fibe FTTH and we have a 4000 Hub.

Presumably this was another scam? Calling number was from our area code. (613). Presumably not from Bell.

[WelshTerrier]

Good Day.

Kudos to you! You did the right thing!

They are hoping that you will fall for their trickery & believe that they are the real thing!

This was not Bell calling. It was a fraudster trying to scam you. Were you expecting an upgrade to your Internet or replacement modem, etc.? You did the right thing by hanging up.

Never share any personal information with anyone you do not know or trust! Do not open web links or messages in emails or text messages!

Next time, if you are unsure, then call Bell! It is far better to be safe than sorry!

Please check out the following web links that I have provide for you below:

Service provider impersonation scam - Bell

Thank you for sharing this with the Bell Community Forum.

Take care.

[Greyfax]

Just got that same call 14 months later - they never give up so, unfortunately, they must have some degree of success. Same situation - already have fibre with Giga Hub router so also just hung up. 
Stay alert, stay safe!!