Giga Hub not working with Wi-Fi app

[Kmccolgan]

I recently had my tv and internet service updated. In the process they updated my home hub 4000 to a “Giga hub” (which look the  same). When I go to use “bell Wi-Fi “ app to manage my devices my Giga hub” is “offline” even though the internet is working..

also the hub isn’t connecting correctly to my pods.  thank you

[glinnick]

I can't get past the login screen as it seems to think that I'm offline. I have tried everything that I have seen in other posts with similar issues, but will not let me login. I can login on someone else's phone, but I want to be able to use my phone. 

I've rebooted then reinstalled. Reinstalled then rebooted. Made sure the app was the latest update. Made sure I wasn't in airplane mode or had the Wi-Fi or Cellular calling off. I closed all apps and tried. Don't know what to do next. 

[BellPatricia]

Hi there @glinnick 

Welcome to the Bell community 🙂

What type of device are you using? Can you try accessing the app using the Easiest login method? It should automatically log in while you are connected to your home Wi-Fi network. 

Keep us posted, we are here for you if you need any more help.

@BellPatricia 

[teekay1959]

Tried this, but did not work. Thanks anyways.

[teekay1959]

Reset the Bell giga modem. Deleted an reinstalled the Bell Wifi app. And still the app does not find the modem.

[BellNick]

Hi there @teekay1959 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message. Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[jdabud-Davud]

When I had this problem,  the issue was a wrong configuration on the Bell end. It was fixed by a knowledgeable Bell technician.

[29292David]

I can't seem to get my giga hub online. I have connectivity but the app is saying network outage.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Are you still experiencing an issue with your Giga Hub modem? If so, can you please provide us with some further information? Please explain: "I can't seem to get my giga hub online. I have connectivity but the app is saying network outage."

Is your problem related to being able to login to your Home Wi-Fi network? If so, can you check that you are entering the correct password?

Are you able to access the Internet? any error messages on your modem? Have you checked for an Internet service outage? Check for service outages

If no outage is detected, we recommend using the Virtual Repair Tool to help detect and fix issues with your service. Bell - Virtual repair tool

Internet: troubleshooting tools, virtual repair tool and support

If after completing the above & you are still experiencing Internet connectivity issues, for further assistance, please contact Bell Internet Tech support at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Take care.

[29292David]

No, I recently got a new modem but the old one is still one file on the bell wifi app. how do I get the new modem on there?

[WelshTerrier]

Good Day.

Thank you for your information. Please explain: "No, I recently got a new modem but the old one is still one file on the bell wifi app. how do I get the new modem on there?"

Is your new modem installed and working? Are you able to access the Internet? Are you using the same login credentials for your Home Wi-Fi network on the old & new modem? You can choose to leave as is or you can change your Network name & password. I have included a combination of steps if you wish to leave as is or change your Wi-Fi network

1. Uninstall the Wi-Fi app on your mobile device.
2. Reboot your mobile device by doing a full power off / on.
3. Reboot your new modem by unplugging the modem from its power source. Wait 30 seconds then plug it back in. This process can take approximately 5 minutes for the modem to fully connect to the Bell network.
4. Login to your Bell modem: Open your web browser and visit bell.ca/mymodem or 192.168.2.1. Enter the administrator password. (The default password is the serial number located on the sticker on the back of the modem.)
5. On the opening screen you will see your Network Name & Password. If you select > Go to Manage my Wi-Fi, you can keep as or change the Network name & password used for accessing your Wi-Fi network. Remember to save any changes that you do make.
6. Open your Mobile device & login to you Wi-Fi network. Download & reinstall the Bell Wi-Fi app. Login to the Bell Wi-Fi app with your MyBell credentials. You should now be able to see all of the devices that are logged in to your network and or connected to your modem

Accessing Bell Home Hub

Bell Support: Modems, connection and Wi-Fi network

If after completing the above & you are still experiencing Bell Wi-Fi app & modem issues, please contact Bell Internet Tech support at: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Take care.

[BellPatricia]

Hi there @29292David 

Thanks for reaching out to the Bell community.

We are here to help and have sent you a private message so we can get some more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia