Giga Hub not working with Wi-Fi app

[Kmccolgan]

I recently had my tv and internet service updated. In the process they updated my home hub 4000 to a “Giga hub” (which look the  same). When I go to use “bell Wi-Fi “ app to manage my devices my Giga hub” is “offline” even though the internet is working..

also the hub isn’t connecting correctly to my pods.  thank you

[glinnick]

I can't get past the login screen as it seems to think that I'm offline. I have tried everything that I have seen in other posts with similar issues, but will not let me login. I can login on someone else's phone, but I want to be able to use my phone. 

I've rebooted then reinstalled. Reinstalled then rebooted. Made sure the app was the latest update. Made sure I wasn't in airplane mode or had the Wi-Fi or Cellular calling off. I closed all apps and tried. Don't know what to do next. 

[BellPatricia]

Hi there @glinnick 

Welcome to the Bell community 🙂

What type of device are you using? Can you try accessing the app using the Easiest login method? It should automatically log in while you are connected to your home Wi-Fi network. 

Keep us posted, we are here for you if you need any more help.

@BellPatricia 

[teekay1959]

Tried this, but did not work. Thanks anyways.

[teekay1959]

Reset the Bell giga modem. Deleted an reinstalled the Bell Wifi app. And still the app does not find the modem.

[BellNick]

Hi there @teekay1959 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message. Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[jdabud-Davud]

When I had this problem,  the issue was a wrong configuration on the Bell end. It was fixed by a knowledgeable Bell technician.