Giga hub 10gb port not working

[Sum]

Just got a replacement giga hub day or two ago. The previous hub kept rebooting and disconnecting on its own so they sent me a replacement. At the same time I got a new Linksys atlas max 6e to replace my previous Linksys velop axe5400 that has wifi6 only. 

It's been two months since I got rid of my previous wifi 6 velop since I went out of the country. As I was setting up my new max6e router.. I tried to plug it into the 10gb port on my giga hub but I get no response from that port. Regardless if the router is on dhcp or ppoe. The lights on that port don't even light up unlike if I plug the router into the yellow 1gb port. I looked at the logs on the hub and it shows that I tried sending data on that 10gb port but it got rejected.

Pretty sure previously with my old router I was using the 10gb port even though it was limited at 1gb on the wan port. 

I have Fibe 3gb service and was hoping to fully utilize the service as much as possible..anyone know how to enable the 10gb port at the back? Tried to call bell tech and wasn't helpful as the tech didn't even though there was a 10gb port at the back let alone how to use it. 

[Moprez]

I have done the same upgrade on my side (going from 2.5G to 5G). The router seems to automatically connect at 5G, but it does not respond to my computer (only outgoing trafic in Ethernet status in Windows task manager). When I force the link at 2.5G, it works fine but does not give me the full 3G from the Modem. I tried different cables, Cat5e and Cat6 that are supposed to work at 5G. I even bought a Cat6A that can do 10G. Same result: works at 2.5G, but not at 5G. I bought another 5G card from a different vendor. Same result with the modem. If I connect the two 5G cards together, they communicate at full speed using any of my cables. So, it seems like the Giga Hub does not really support 5G, even if it says so.

[Booch]

I’ve realized the modem doesn’t support 5 G. Only 1/2.5/10. I returned my 5G  upgraded to a 10G. Plugged it in and it worked instantly. 

[Booch · Accepted solution]

5G not supported and or brand specification. (Brotrends 5G). Swapped it for a 10 G to link and it worked right away. 

[dks]

A 10Gb card is always best. Prices have dropped in the last year by about 30%. Just make sure the adapter will fit your computer and that it is not an SFP card. It should have an RJ45 port, not and SFP port. Icing on the cake is a 10Gb unmanaged switch, which allows the 10Gb network to serve multiple computers. That costs ~$350.   

[George5]

So I went with a 10GB card at the end of the day and it solved everything. I also went to my local "Canadian Computers" to get it rather than ordering online, as it seems their cards were a little more robust, but that could be my imagination. 

I'm getting 3Gig at the PC and actually 3.15 on the upload side, so all is well now. I think.it should almost be an instruction that comes with the unit to do so. When I called tech support at Bell they were polite, but I was basically told that support stops at rebooting and they don't have technical support beyond that. Cogeco always had excellent tech support in this regard, but hey - Their price had creeped up over time and I am.paying less now for 3GB than I was for 1GB that had been sitting at 350MBps for several months after a cable issue down the road, so Bell got my business. 

[Booch]

For sure. I’m directly plugged in the 10G port straight to my pc. Getting my full service now. 

[dks]

You make a good point. I had a TP-Link 10 Gb card that died after a year. I went to an ASUS branded card and it has been fine. 

[Max10]

Have 1.5gb connection with bell, my motherboard is a msi z890 gaming plus wifi, cat6 cable connected to the modem, work with LAN port (at 1gb) but the 10g port not working. I checked other post about that but could'nt find an answer that could fit situation.

Support have been, well, of no support, they could'nt help me at all, anyone experienced this and found a fix? Thank you 🙂

[WelshTerrier]

Good Day & Welcome.

What type of network card are you using? Have you tested further by plugging another computer directly into the 10Gb port on the modem via Ethernet to see if that works?

You can verify your 10Gb port by: Logging in to your modem. Go to the Giga Hub's: Advanced tools and settings. > Ethernet. It will show you how the port is configured. It should be configured to "Auto" or to the exact speed that you want. Now go to > Diagnostics. This will indicate to you whether modem sees anything connected to the 10Gb port.

Let us know.

Take care.

[Vanadiel]

If it's this motherboard It supports 5 Gbps LAN, but the 10G port does not support 5 Gbps going by the multitude of posts on it.

It's likely linking at 1 Gbps. If you check your link speed it likely shows 1 Gbps rather than the expected 5 Gbps.

You can try forcing a link speed of 5 or 2.5 Gbps, but chances are high it will not link properly.

For 10 Gbps connectivity you require a 10 Gbps LAN card.

There's a reason why they call it "Killer" network...

[Max10]

Found a solution on reddit : 

"Hi every one had the very same problem

Solution: Press window key; type network connections

Right click your network 5Gb; in the box that pops up select configure

In the new box select the advanced tab; scroll down to Speed & Duplex

Select 2.5 Gbps Full Duplex or 5 Gbps Full Duplex depending on your suppliers connection speed

Select ok

Should be good to go may have to reboot your computer

Enjoy"

So basically, changing the network configuration to force 2.5Gbps Full Duplex and doing the same on the modem, fixed the problem. Thanks.

[dks]

Can anyone verify this solution?