Gigahub upload speed on Fibe 3.0 package

[Syladrelle]

I recently upgraded my internet to the Fibe 3.0 package at the end of September. When I first upgraded the speed test run through the modem matched the advertised speeds of 3Gbps for both upload and download. Over roughly the last week I noticed that while it shows 3Gbps download speed, its consistently stuck at 2Gbps upload speed when running the speed test built into the modem. This result is regardless of how many devices are connected, time of day, etc. and there haven't been any changes made to the setup such as modem location or settings.

[dks]

Thank you for your question. Have you rebooted your modem? Have you run the Virtual Repair Tool on the MyBell support page. Try those two things and see if your speed test result changes. Let us know the result. 

[Syladrelle]

So far I’ve tried multiple reboots, virtual repair tool, checked the fiber cable attached to the house for any visible damage. Still consistently showing the same speed. I did have a random error pop up regarding HSI (can’t remember the exact code) which is what caused me to run the speed test again but that hasn’t come back since. Appreciate the help

[dks]

What is the result of the Bell Speed Test?  

[Syladrelle]

Posting the results from the link you provided as well as the results from running it from modem settings. The connection currently maxes out the hardware on my pc, just happened to notice that the upload speed doesn't match the download speed anymore and hoping its not an issue that could get worse in the future if neglected.

[dks]

Generally, having the upload and download speed not matching your profile is a system anomaly that also reports in the Virtual Repair Tool. I have had a profile mismatch on my 3Gb profile for many months without any issues, however. If there is a huge drop in the actual speed from the profile, that’s indeed a concern. 

[Syladrelle]

Results were 903/764 mbps for the speed test linked which is about average for my computer’s connection. Internal modem one has been steady 3.23/2.05 gbps but the virtual repair tool didn’t report any anomaly. If not matching the profile speeds is just a glitch and not really unusual then I’m less worried about waiting for it to fix itself

[elliot347]

I am absolutely lost. I reached out to bell support when I was getting 3Gbps down, 1.6 Gbps up.

I was given the usual it's your router issue, went to the store and got a new one same day. The rep manually provisioned my speed to 5.6Gbps symmetrical before this to see if they could force a higher upload speed. Didn't work. Got the new modem, called back, they provisioned it back to 3Gbps symmetrical because it would break the system. First time since this started I finally got a 3Gbps upload speedtest, then 45 seconds later, back to 1.13Gbps (see screenshot below). 

I've submitted a case, yet to hear back. If anyone at bell wants to have a look it's case number 01-XXXXX. 

I have a GigaHub, with Wifi 6e pods and a few ethernet devices connected to the modem. Also it makes no difference whether I block all network traffic or not to these results. I was previously getting 3.2 up and down symmetrical regardless.

Further Context:

Few months ago I made the switch to 8Gbps, I was never getting above 6Gbps (good enough but not what I was paying for). After giving me the run around for a few weeks I was told that I don't have the infrastructure for it and they suggest I move back to 3Gbps (yet I can still upgrade to 8 on the website).

This slower upload speed came out of nowhere. I'm not expecting to get 3Gbps on my wifi connected to devices, but my modem should be getting what I pay for. If anyone has any thoughts, previous experience, or if anyone at bell can help me solve this, I would really appreciate it. 

(Adding an extra 2 screenshots of 2 speedtests run within the same minute, this is new! For a few days not one of my speedtests ever got above low 2Gbps. Now I'm getting some crazy variation on upload, download stays consistent. Looks like a network issue more than a device/my own fibre line issue but I am no network specialist.)

 

[dks · Accepted solution]

Thank you for your report. Have you run the Virtual Repair Tool? Were there any messages from it at the end? 

[Vanadiel]

I am on a 1.5/1 plan, and while at the start I used to get 1.5/1, I have not had that for the last few years.

I have more like 1.5/0.4. I gave up on it long time ago, as I do not really need a large upload speed and my connection is stable with low ping times regarding of the time of day.

[elliot347]

I ran the virtual repair tool as confirmed by bell support, never got any message other than you need more help.

[BellNick]

Hi there @elliot347 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
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