HP Instant Ink requires ports to be opened

[elash99]

I switched to Bell full fiber and at that point the HP Instant Ink service I used stopped working.  I can print but I am no longer connected to their plan though paying monthly fee to get ink sent when running low. I want it back.  HP said Bell has to open certain points and gave me a list in an e-mail.  Bell says not their responsiblity though finally they admitted the ports are closed. My goal is just to get things working. I tried to open the UDP and TCP ports they listed but did a check and they aren't found.  Web services ports I have no idea where or how to open them.  Can anyone help?  Thanks.

[Vanadiel]

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

DNS/Gateway Problem. The printer could not connect to the server. 

[ZaneP]

"it shows it is not connected to HP Instant Ink since I swtiched to Bell."

If that's the case, you have old settings that need a refresh.

Did you clickthru the link I gave you in a previous post? The HP support person advised the customer to check all their printer network settings. Here's what they wrote:

• "Check your internet connection: Ensure that you have a stable internet connection. Verify if other devices on the same network can connect to the internet without any issues.
• Restart your devices: Power off your printer, computer, or mobile device, and then turn them back on. Sometimes a simple restart can resolve connectivity problems.
• Verify printer connectivity: Make sure that your printer is properly connected to your network. Check if the Wi-Fi or Ethernet connection is active and functioning correctly.
• Update firmware and software: Ensure that your printer's firmware and any relevant software are up to date. Visit the HP website and search for your printer model to find the latest updates.
• Reset printer network settings: On your printer, navigate to the network settings and perform a network reset. This will clear any existing network settings and allow you to reconnect to your network.
• Reinstall the HP Instant Ink software: If you have the HP Instant Ink software installed on your computer or mobile device, try uninstalling it and then reinstalling it from the official HP website.
• Disable firewall or antivirus: Temporarily disable any firewall or antivirus software on your computer or mobile device, as they may be blocking the connection to HP Instant Ink. Remember to re-enable them after troubleshooting."

[elash99]

Trust me all that was done with the 2 HP tech support agents.  Only thing is they didn't have me disable my antivirus but all the rest was done.  They even had the printer removed and put back on.  I had to reconnect to my network with the change to Bell since I couldn't print when the changeover first happened but that was easy to do and worked. As I said I CAN print but maybe I should have added I print wirelessly.  There is a good connection between my printer and the Bell network.

[elash99]

Bell refused to help me and has kept HP from helping me.  I had a call arranged from an HP Instant Ink manager for yesterday and Bell was at the house and stopped my phone from working.  HP and I then rearranged a call for today.  Well turns out yesterday's tech made it I can't get phone calls and HP e-mails are not in real time the manager said, so missed this 2nd chance for HP Instant Ink support from a manager.  Between Bell and HP, we are paying for a monthly service to get our ink levels monitored and ink sent when low, and instead just paying the fee.

[Vanadiel]

Your phone is currently not working because it was disabled?

[elash99]

This is the 2nd time this has happened since we started with Bell mid May.  If someone calls my phone number, it goes to call answer.  No ring by me and no sign of any incoming call either.  Last time 4 tech supports couldn't fix it but eventually it was passed up to a level 3 tech who fixed it.  Yesterday Bell tech did something to our wires and things are messed up again including my phone.

[Vanadiel]

I am assuming this is home phone. The number of rings before the call answer picks up can be adjusted.

1. Dial *94 and listen for 3 beeps.
2. Enter the number of rings you want there to be before switching to Call Answer (0 to 9).
3. Listen for two confirmation beeps, like a busy signal.
4. Hang up.

I would suggest setting it to 5, but you are free to pick the number of rings before it picks up between 0 and 9.

[elash99]

It is not an issue with call answer. I know the settings and they work.  Nobody can call my home phone.  The tech who came yesterday and did the wiring affected my phone and the other phone extensions. This is not a case of me not knowing how to use a feature.  Like last time, a tech has to fix what Bell caused to stop working.  A tech is expected today for that and other issues they caused to my Bell services.

[BellAntgio]

Hi there @elash99 
Thank you for your post and welcome to the Community.
Are you able to share which modem model you have?
Are you able to share the list of ports you were advised of?
Which ports were you told were closed that need to be opened?
Looking forward to hearing back.

[elash99]

Thank you. I have the newest Hub that allows for 3 gigabit uploads and downloads. It is Bell Giga Hub. These are the ports I was told to open:

Incoming (UDP) ports : 137, 138, 161, 427
Outgoing (TCP) ports : 137, 139, 427, 9100, 9220, 9500
Web services: 80, 443, 5222, 5223

[BellNick]

Hi there @elash99 
We'd recommend checking out the following videoto make sure your device is set up correctly.
Looking forward to hearing back.

[elash99]

Your link is to a video on how to set up Instant Ink. I already am set up with Instant Ink.  I was totally connected to it too until Bell became our internet provider. Now it won't connect.  Web server on the printer CAN'T be enabled any longer.

[Vanadiel]

Can't be enabled, or cannot connect?

I know you mentioned a gateway error before that you saw on the access web result page.

Did you try the HP troubleshooting steps for that specific error:

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

DNS/Gateway Problem. The printer could not connect to the server. 

If after all that it still does not work, I would perform a factory reset on the printer and setup the services from scratch, to rule out any previous settings that might conflict with your new Internet Provider.

I forgot to add that if you previously setup the printer and linked it to your HP account, you might have to add it again once you changed your network setup. Since you changed providers your network setup will have changed, and it's highly likely it's looking for your previous printer setup rather than your current printer setup. At 2:28 in that video you will see the option to add a printer that is already set up to your account.

[elash99]

Web services can't be enabled.  HP Instant Ink can't connect to the printer.  I did extensive testing with 2 HP tech support people.  The final result was I was sent an e-mail that Bell had to open the ports and which ones to open.  Bell admitted to me the ports ARE closed and nobody has told me how to open the ports especially the web services ports.  I did something for the other ports but not sure if I did them right. I deleted them since it didn't help the problem. Bell refused to help.

[elash99]

I did do a factory reset with one of the HP techs and it didn't help.  I already did reset the wireless settings because before I did, I could no longer print anything.  That was easy to do and I can print.  My printer is set up to my network.  Again I can't enable web services.