High Ping in online games during "on-hours"

[dowdkie]

Hello,

I am a Bell customer with a 1gbps plan in the greater Ottawa area (FTTH). I am wired directly to the HH4000 modem with a cat6 ethernet cable. 

Recently, I've noticed that during the time of 8:00PM-11:00PM (EST) my pings to various servers (was first found playing games) have raised quite a bit. I would call this time frame "on-hours". However, outside this timeframe there is no ping issues and I can play my games with good performance. This is indicative of some sort of network congestion issues with bells gateways. This is made obvious when performing a simple tracert to google.com.

The first bell gatewateway has a ping of just 4-5ms during off-hours but when 8:00PM rolls around it's almost 10x the latency at 43-42ms.

Is there anyway I can get help with this network congestion issue or create a ticket for a network engineer?'

Thanks.

[BellPatricia · Accepted solution]

Hey there @dowdkie, welcome to the Bell Community.
Can you share which games you're playing, and a screen shot of your trace route results to the game itself?
If you are experiencing this issue during high peak gaming hours it could be due to the amount of players that are logged in on the games server at the time.
- Patricia