Home Hub 4000 - When disabling WiFi, it turns back on after reboot. Help!

[beausoleil85]

Is there any way to stop WiFi from enabling itself upon reboot. This is becoming very annoying and is causing me wifi issues.

[ZaneP · Accepted solution]

Hi @beausoleil85 ,

There's no way to stop WiFi from restarting after a reboot. It's a setting in the HH4K's firmware.

[equinox]

Hi @ZaneP 

What about passwords, DMZ, and port forwarding? Are they rolling back to default settings?

[ZaneP]

Only Wifi reverts to default, afaik. I've never had a password problem after a reboot.

[Mickie]

Hi,

How to turn off Whole Home Wi-Fi and persist the setting forever?

I do not use Bell pads. The bellhub 4000 keeps turning ON back itself this setting along with others such as 2.4ghz wifi. This is very annoying. Is there any way to report it as a bug?

Thanks

[Mickie]

I chatted with support and he tried to persist the Whole Home off remotely. Hope it gonna stays after reboot.

[dks]

To the best of my knowledge as a user, you can't. The software doesn't allow it. There will always be, I understand, hidden wireless channels available for Fibe TV and pods, even if you don't use those services.  

[Mickie]

Thanks @dks. I think these are only good for customers using pods or TV. Softwarewise, this is a software bug for me. The worst thing is when WholeHome is on, it will silly limit the maximum Wifi 6 speed to less than 150Mps instead of 400-500+ in my place, after a while.

With this limitation, It is annoying for customers using their own Wifi router or want to have some control to avoid messing up with unused wifi networks and signals. I hope that Bell gonna issue a software update soon to address this.

[dks]

Bell will do as Bell will do. But you may be able to find answers on how to bypass the HH4000.

[BB7]

Hi,

I have my main wifi network set to not broadcast, but have noticed on occasion over the last couple of weeks, that it will broadcast on its own. When I go into the settings, the broadcast is not checked off, and the security type is changed to a lesser setting from what I keep it at normally (not on WPA2/WPA3 Transition -recommended). If I try to set it back to what I want, the wifi will drop off and on, it still broadcasts, and the security changes again. Does anyone have any recommendations or advice? I called Bell technical support, and they had no explanation. I spoke to a friend in IT, and they said it may be because of the settings for the network to not broadcast, it could make it "glitchy", or it could be due to Bell doing an update. Thank you!

[DerekB]

Even the HH3000 recently re-enabled the wifi, and I am on UPS, so it never reboots... seems to have been a recent firmware update that turned it all back on.

[dks]

Not to my knowledge, no. Wi-Fi will be enabled and you have to log in to the modem to make any customizations. And even when you do, there will still be Wi-Fi channels which are always on for the purposes of Fibe TV. That can't be shut off at all. 

[Vanadiel]

I am thinking this is a "feature", but I have read in one of the other threads it's a bug.

For what is it worth, when I fairly recently got a new HH3000, it automatically configured it with all my previous settings, including WiFi SSID and WiFi passwords.

That's why I thought it was a feature and saved your settings for you, to make it easy when you install a new modem and auto configure everything for you.

[flying_like_an_eagle]

Have had this issue for a while now. The homehub3000 is not used anymore for fiber internet but had issues with it in past for Wi-Fi turning itself on for no reason. This still persists!  I have it plugged into an UPS so the unit has not rebooted. When it does turn on it starts giving issues with other Wi-Fi devices in my home and can't remove the modem because it's needed for my home phone. If this is not fixed will have to remove my home phone service and give back the modem.

[Vanadiel]

Check to see if you lost communication in the modem log. It should not enable itself again unless it's being powered up, or unless there's a firmware update being pushed which typically results in a quick modem reboot.