Home Hub 4000 specs and battery

[cyberloard]

Hello, 

So I have just learned that the home hub 4000 has been out and about for the last while and I'm pondering on the upgrade depending on feature set.

Now I have been reading other forums such as DSL reports and the like to get information and specs on the unit, but as always its miss match of information. I did learn there is a single 10G Ethernet port for the LAN which is a very compelling reason to  upgrade the HH3000 and maybe the package. I also read we've ditched the SFP module which is meh to me. 

This leads to one feature that is getting covered and it's not even in the modem comparison for changing feature sets on Bell site for account changes and that is the backup battery. I've read a post or two that the Home Hub 4000 does not have a built in battery backup. Now that one is a bit of a deal breaker for me. I know I can just get a UPS for this function, but that is a extra cost to "re-add" a function the current or rather older generation already did.

If anyone has a Home Hub 4000 can you confirm if there is still a built in battery backup? 

[tech_junkie · Accepted solution]

Hey there

no, the HH4K modem does not have a battery backup. 

[cyberloard]

Thank you for the quick reply and information. Please do have  a good day and weekend. 

[KphilC]

Can you please help in selecting the right UPS to maintain at least the phone lines on the HUB 4000 for 5 or 6 hours?  The included document says to select a UPS with at least 350va, what if I get the APC ES550 with 550va capacity and a 12v 7AH battery?  With this set-up, how long would the Hub 4000 run ?

[navderek]

No battery backup and no way to enable a true bridge mode. So if you plan on using your own mesh network your have some issues with double NAT...they offer band-aid DMZ trick but it doesn't work very well in reality and wifi performance will suffer. Also currently if you disable WiFi on the HH4000 it will re-enable the Wifi each time it happens to reboot for any reason. Looks like a bug but can't help but think Bell made it do that behaviour on purpose....they want you to rent the WiFi pods for additional income stream...

[GusMazda1]

Hi, please can u advise what is the advantage of 4000 vs 3000 hh?

I have 3000 with 15 devices connected to it, but my Ooma voip phone linked to hh3000 drops calls or only one way voice. Also my cell phone Whatsapp drops phone calls every minute.  

All my equipment devices are about 3 to 5 years old. 

Will i see an improvement in # of increased device connections? I dont download much. Have 500gbs package with hh3000, but thinking of upgrading to hh4000 but will it help or waste of $200?

On hh4000 can i control devices with Mac address and time of day use, like on hh3000?

What are the new advanced features of hh4000? I hot the unit but no documentation on what it can do? I dont need speed, but stable phone connection on voip. My fibe lines have jitter but what can i do to reduce this jitter? Bell wont help.

Thank you

[this]

Yes, I too would like to know how much throughput in terms of open and half-open connections the 3000 model vs the 4000 model compares. As I have a growing number of machines on my network that are always polling for data and sending out data I can't afford any slow down due to the router processor being overwhelmed by a large simultaneous number of connection requests and handles. Is there any technical spec sheets public for it yet? a manual? anything? I have the 1.5Gbps/1Gbps line coming in but what good is that if I still experience latency issues at times even with my regular browser..... could there be a QoS solution to this matter for the home hub 3000 (and/or 4000) or perhaps I try to load balance all my devices across the 4 available LAN ports on the 3000 hub instead of the majority running on a single cat5 line? (Yikes, the from the modem to the wall jack keystones are not even cat6 or cat7 so my wall links are already a bottleneck too), each limited to a 100mb/s connection, despite being connected to gigabit switches and NICs. Hopefully replacing the wall run cables with cat7 or at least 6a will help with some of my intermittent latency issues but still would be useful metric to know what the 4000 model can handle in terms of concurrent connections (full and half-open) versus the 3000 model. 

[Curious]

What are the advantages/disadvantages and the cost of replacing a Hub 3000 with a Hub 4000? 

[Casey]

Is there backup on home hub 4000

[ZaneP · Accepted solution]

No. You'll need a UPS (uninterruptible power supply).

Bell site says you'll need one rated for a capacity of at least 300 volt-amperes (VA), and it must support 3-prong power plugs.

[MartyK1]

No battery !!?

So why is it soo big?

[MartyK1]

You have "500gbs package" ?

Bell fib max is 1.5Gbps

[Hutchoo]

How many watts of power does a Sagemcom Giga Hub router need for a battery backup? Will my 300W power inverter keep the internet going during a power failure?

[ZaneP]

The Giga and the HomeHub 4000 are the same modem, with some firmwares/software differences. So the battery backup needed for the Giga is the same: the UPS must be rated for a capacity of at least 300 volt-amperes (VA), and it must support 3-prong power plugs.

Look here on how to convert VA to watts. https://www.rapidtables.com/convert/electric/va-to-watt.html

No way to know how long your UPS will maintain an Internet connection. Depends on how long the power is out, what else you plug into it, etc.

[MartyV]

So... today tech support told me they are going to send me a new HH4000 Gigahub because the battery was dead in my existing one. I questioned this but was reassured that this was the case. I saved the chat log because it was so wrong... but at least I get a new modem that hopefully fixes my problems of device constantly crashing.