How can I reset the modem's log?

[cm]

How can I reset the modem's log without resetting the modem to its original state? Home Hub 3000.

[ZaneP · Accepted solution]

I don't think you can reset the log as a separate task.

What's the earliest date on your log? Are events from Day 1 of the in-service date still on it?

[cm]

It contains tens of thousands of entries for the past three months, plus a number of entrees from 2012 and 2013. Those appear to be fossils that are burned into the firmware, since resetting the modem leaves them there.

[ZaneP]

My HH4000 log's earliest entry begins mid-November 2021, which is several weeks after the installation. 

Have a chat with Bell tech support?

[BellPatricia · Accepted solution]

Hey @cm. Thanks for reaching out, and welcome to the Community.

@ZaneP is right in this case. You cannot reset the logs as a separate task. A hard reset will also return the modem to its default state.

Have a nice day!

- Patricia