JAWS screen reader issues with new web mail portal

Doopus
Contributor

Blind user running JAWS 2020 screen reader, Windows 10 and using Edge browser.  Via the Bell.net web mail portal as of recently, if in the inbox, when hearing the subject line of an email, I could press the delete key and it would be deleted.  Not so as of today.  If I hit Enter, it opens the email.  I can find the "compose" button but other nearby buttons like Reply, Forward and Delete are not properly labelled so I just hear button, button, button.  Is there an easy way to delete messages from the list shown in the inbox?  On a related subject, before each item listed, I hear "clickable" but it isn't clear if this is a check box.  I tried hitting the space bar and/or the Enter key but it isn't clear that anything is being ticked or un-ticked and no menu seems to be opening.  So what exactly is this mysterious "clickable" object and how does a non-mouse user activate it? ... Also, if I have an email open and I hit F5 to close it, I used to be brought back to the same place in the list of messages in the inbox.  This is also no longer true as of today.  This therefore requires a lot of searching and moving around to get back to where I was.  I hope blind JAWS screen reader users were kept in mind for whatever "improvements" that have recently been introduced ... and that any such changes are thoroughly tested beforehand for accessibility.  It unfortunately seems all too often that "improvements" for fully sighted users end up making things much more cumbersome and time consuming for the few of us who don't (or can't!) rely on a mouse.  Thanks.

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Accepted Solutions

BellPatricia
Moderator

Hey @Doopus. Welcome to the Community.

Thanks for bringing this to our attention. 

- Patricia

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BellPatricia
Moderator

Hey @Doopus. Welcome to the Community.

Thanks for bringing this to our attention. 

- Patricia