Modem - How to do self installation

[Tony Schiroso]

How do I set up my.modem if the Bell guy left my fibre cable in the other room .

This is going to take awhile for me to setup 

[Vanadiel · Accepted solution]

A guided explanation of the self installation option is available here. 

There's also a video available here. 

[Tony Schiroso]

The Bell guy made a mistake installing my fibre cable he should have went through the basement to the computer room.

This might take awhile 

[BellPatricia]

Hey there @Tony Schiroso,

Welcome to the Bell Community 🙂

How is everything going with the self installation of your modem? 

Please keep us posted, the Community is here for you if you have any other questions.

- Patricia 

[Tony Schiroso]

Ok it's done finally figured it out myself

Had another Bell guy to correct the bell fibre wire to the basement towards my computer.

All.good now 

[ONURO]

The bell device arrived at my home, but how do I install it?

[Vanadiel]

What is the device that arrived?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

When you placed your order with Bell, did you choose a technician installation or self-install? Which Bell Services are you trying to install? What did Bell send you? The web links below will assist you in completing the self installation.

1. Bell Fibe Services Self Installation | Bell Canada
2. Self-install (bell.ca)

There is no charge to do the self-install. There is a charge to have a Bell techician visit, set up & install your equipment for you.

What are Bell's current one-time fees?

Should you require further assistance, do not hesitate to reach out once again.You can also contact Bell Fibe TV & Internet Tech support for further guidance, assistance & if need be to arrange for a technician to visit & install your equipement. Call: 1 866 310-BELL (2355)

Take care.

[Roquette4040]

When receiving the new modem, the instructions show a green coupler piece to connect the wire in my home to the wire on the new modem, however I was not provided with one. Should this have been shipped to me? Where can I get one?

[Vanadiel]

If you are talking about the green plastic portion that plugs into the fibre portion of the modem, that is supposed to be put on the end of the fibre cable.

It's not something you can install yourself. An installer would need to come and do that.

[Roquette4040]

 

 

 Thanks for the reply. Waiting on help from Bell directly…. 

[WelshTerrier]

Good Day.

Have a look at the self-install tutorial instructions that I have attached below. Familiarize yourself with the equipment that you have & follow the steps. Select > Service you are installing > Internet. Select > Get Started. From the pictures that you have shown, Select > Optical Network Terminal. Select > Get started.

Now follow the next 13 steps in the tutorial and refer to the video that is also included.

Bell Fibe Services Self Installation | Bell Canada

if the task at hand becomes too onerous, you may need to reach out to Bell Internet Tech support for further assistance and / or arrange for a technician visit to complete the installation for you.

Please call Bell Fibe Internet tech support at: 1 866 310-BELL (2355)

Take care.

[Roquette4040]

One of the photos I posted above is from the step by step guide you’ve suggested and have already tried to follow. We did not receive/do not have the coupler to connect the cables as described in the steps.

We have someone coming from Bell this week to troubleshoot this issue. Thanks anyway. 

[WelshTerrier]

Good Day.

Thank you for your quick reply. it is next to impossible to complete the self-install with some of the parts missing.

Take care & enjoy.

[Confuser]

I am installing a new modem (Giga hub) replacing the 3000 hub. The older hub has 2 DSL connections but the Giga has no DSL ports. Does that mean they are not necessary now?