No local network after blocking internet access with Bell Wi-Fi App

[Jonathan]

Hello,

Im using the Bell Wifi application to block internet access to one of my ethernet device. The block work, but it also block all local network connection, the documentation say it should not block local network.  have try with IP address and device name. As soon as I unblock internet access it work.

I know it does not require internet to work, because it was my setup with my previous router (before I change for Bell Internet). Please help, I want my NAS to be avaibale on my local network, but not on internet (for security reason, the NAS is old and don't have access to security update). Thanks

[ZaneP]

Good to know you got this working. 

But I had assumed you had authenticated your internet connection with PPPoE from the router to the Home Hub  ,  using your b1 credentials. So I didn't bring it into our conversation. 

[MisterE]

I know this is an older thread, but I've discovered the same issue with my HH4000.

For added information, wired devices are still able to access the blocked device, the issue lies with devices connected on the HH4000 Wi-Fi being unable to access them - this may simply be AP Isolation being enabled when blocking is turned on.  I don't see any options for enabling/disabling AP Isolation. 

[Taigon]

The Bell Home Hub is so extremely limited in it's network features it is extremely frustrating. I have been dealing with this issue for so long to the point I went out and purchased a Cisco Meraki router and a license just so I could manage my network in a secure manor. I agree that blocking Internet access should not block ALL local connectivity to that device but with the Bell Home Hub it sure does. I don't think there is anything that can be done about it without a new firmware and enriched features. The WiFi on the Gigabit Homehub is amazing and I don't mind using it for my laptops/phones/tablets, but I refuse to put any more foreign made devices on my network ever again until I have a way to completely shut down Internet to them. Every other router I have ever used with Internet blocking features still allowed for local LAN access to the devices. This is quite annoying and now I'm working with Meraki support to see how I can configure this network between the 2 routers properly so that I can actually access the devices from the home hub. The home hubs need some better features and support.

[Bg]

I'm having several issues with the wifi app since the major update (in August I think when the whole look and feel changed). It is very frustrating and I'm curious if anyone else is having issues. Key complaints are:

1. I unfreeze a device on the app, e.g. my daughter's phone. In the app it appears to be unfrozen but she cannot access internet. Recently as a work around I have resorted to logging in through the browser and using device control. In the browser the same device will show up as "always block access to the internet". I change the setting to "always allow access to the internet" and she can once again access the internet. I would totally abandon the app and use the browser version however it is painfully slow - with each command taking 1 1/2 - 2 minutes to load.

2. My other daughter has had unfettered access to the internet since the major app update - despite her profile and/or devices being blocked using timeouts or freeze schedules. And no, we do not use the "guest" feature so she isn't getting access that way.

3. related to #2, a device will show as frozen but yet also appear in the list of devices "online"

I'm getting fed up. Can we please go back to the old version of the app that worked just fine? Or at least improve the response times on the browser version?

Thanks

[Bg]

Hi

So we woke up this morning to no internet and an error cord on home hub. Online diagnostic tool didn’t work so I called support.

i am happy to report that the wait was not long and the tech who answered installed an update and everything was working again within about 15 minutes. Thank you Bell service support!!

In addition, the support agent confirmed that all the issues I list above are due to a glitch that this current update is designed to fix but that there may be insured for a while yet. Thanks to this forum I at least know about accessing device control through the browser. Cumbersome as it is, it works in the meantime.

[WelshTerrier]

Great news! Take care & enjoy!

[BellAntgio]

Hello Community! Great discussion. The Bell team has heard you and are working to reintroduce device renaming in the coming months. Stay tuned.

[Helpers · Accepted solution]

i might be to late to answer this but why not , all you have to do is , on the device you want LAN but not internet , 

all you have to do is leave the gateway field empty.

[theBasher]

I am also having this same issue. Restricting a device also blocks it from my LAN on my gigahub. Any idea how to resolve this from the router side? 

[theBasher]

Hello,

I'm using the Bell WiFi app to block internet access for some of my WiFi devices. The internet block works, but it also blocks all local network connections. According to the documentation, it shouldn't block local network access.

I have the gigahub (hh4000). 

How can i block a device from internet access but still keep it accessible via the local area network?

[BellPatricia · Accepted solution]

Hi @theBasher,

Thank you for reaching out to the Bell Community.

We have checked into this further and confirmed that currently when you restrict the internet to your device the blocked device will not have access to the LAN.

Please let us know if you have any other questions.

@BellPatricia 

[LeTabouret]

Ok, thanks for letting us know. Can we get it fixed now ?