Pods being disconnected every morning

[Bergie]

Hello,

I am experiencing issues with my wifi disconnecting. I recently had an issue where my internet/wifi dropped during a google video meet at work. Before I could do anything, it came back on its own but I later rebooted the modem anyhow. 

I’ve noticed since then they even though my speed tests are totally fine in my office, it’s been choppy on google meet regularly. 

Now, it seems every morning that I’m waking up to my two pods being disconnected and the only way I’m able to get them back is by rebooting the modem and power cycling each pod. 

My setup is basic and nothing has changed while this has been going on;  home hub 3000 + pod on main floor + pod upstairs. 

any ideas?  

[Aptic]

Hello @BellPatricia   The pod went offline again today (Nov 25) at 820am est.  Its been two weeks and I haven't heard back or received any support.  Without pods my internet wi fi does not reach my entire house, but going offline in the middle of zoom calls is not working for me.  Is there a fix/solution coming?  I have done everything on my end and am extremely frustrated.  If I dont hear back from you or hear that a fix is coming, I will have to cancel my services.  

[Aptic]

Pod offline again today.  Thank you Bell.  

[dks]

This is expected as the pods determine the best connection. It usually happens once every 24 hours. 

[Aptic]

OMG.  please stop.  That is not the issue.  Please read the thread prior to responding.

[dks]

I have read the thread. I suggest you try another mesh solution, if the pods are not working for you. 

[Aptic]

so you are saying its normal for the Pod to go offline mutliple times throughout the day.  Yet my devices stay connected to the offline pod and I lose my connectivity (which is great when you are doing a zoom call).  The only way to get the pod back online is to unplug it and replug it. So thats normal??  I am a disabled senior and have no knowledge of mesh solutions, so please be respectful to those with different needs.  

[dks]

I can't say if is "normal" but there are many factors at play with pods. I can't say more about your specific behaviour other than disconnection to optimize is a normal behaviour. My WiFi app shows my pods were last optimized at 3:07 AM. You might wish to seek support from disability advocacy organizations or a senior's centre in your community to assist you with your technical needs.  

[Aptic]

Why would it be of interest to me when your pods were optimized?  And no, I am asking Bell, to provide me with a working service for which I am paying.   

[dks]

The point is simply for comparison. I suggest that if you are unhappy with your service performance and unsatisfied  with the suggestions offered in the Community Forum, that you contact Bell's Resolve-a-Concern. 

[Aptic]

ha ha.... network just went down again as pod optimizes.  no connectivity for nearly 5 mins!!!  but hey, thats normal.

[Troubled henhouse]

Absolutely bang on! This situation that many are experiencing is reprehensible and not what we pay for. It is not the customer’s responsibility to fiddle and rework a service and product to “get it to work” as advertised. 

[BellPatricia]

Hey there @Troubled henhouse  

Welcome to the Bell community 🙂 

We want to review this a bit further with you and we will be in touch via private message shortly. 

Please check your Messages within your profile avatar in the top right corner. Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[Aptic]

Pods offline again.