Relocate my modem to a different room

[Bizzie]

Hi,

I have a home 3000 modem. There is a gray wire, that connects to a phone connection box in the wall. What kind of cable is it? I need a longer one to reposition my modem.

Thanks!

Bizzie

[MrsCuriosity123]

I’ve had conflicting information from Bell Agent and wanted to know from the Community about relocating my modem/router combo box from one room to another room. My box is connected via DSL line (phone jack). It’s located in the Family room and I wanted to move it to my Office. Can I just simply unplug the box and connected it to the phone jack in my office OR do I really need to have a technician do it for me for $75? 

[Paladin]

It depends...

First, do you still have a regular phone line in the house?

If you still have a regular phone line they need to keep the DSL signal separate from the voice phone line and there are a few ways to do this...

- The "good old" DSL filter you install at each of the regular phones you use. This is the way I know DSL self-installs used to be done, I do not know if they still do it this way nowadays... Where you connect the DSL modem you must not use a DSL filter..

- There's the DSL splitter you install at the demarcation point/NID (Network Interface Device) in your house and which usually feeds only one DSL phone jack. This has the lowest risk of interference on the DSL signal...

- There's the DSL splitter you install at the demarcation point/NID (Network Interface Device) in your house and which feeds the DSL signal to line 2 (or 3) of all your phone jacks. This is how I used to be setted up when I still had a regular phone line and how my parents' house if setted up right now. At both places I had setted it up initially but a Bell tech did replace the DSL splitter when it failed at my parents' house while keeping the rest as is (ie regular phone line on line 1, DSL signal on line 2). There is a slightly bigger risk of interference on the DSL signal this way but this is the most convenient, you only need those small adapters that split that single phone jack into line 1 and line 2 to access the DSL signal...

FYI, with the proper phone jacks and cables you can have up to 3 phone lines from the same phone jack...

If you no longer have a regular phone line (some people only use their cellular phones nowadays) you might have a dry loop...

In this case it is a phone line which no longer has a dial tone and can only be used by your DSL modem. If you are setted up this way than it is possible that every phone jack in your house can be used for the modem without having to do anything... It is also possible you could be setted up as if you still had a phone line (with a DSL filter, etc...).

You need to identify which setup you have...

The easiest, to deal with without messing much with anything is the one using DSL filters... The DSL signal on line 2 is easy to deal with but I am not sure how common it is though...

Do you have filters installed on each one of your phones or does it seem like one of the phone jacks is dedicated to your modem?

Good luck and have a nice day!

[dks]

Paladin's comments are bang on. I have a similar setup for DSL as you do. However, a few years ago, after a lot of poor line quality problems, I did pay for Bell to send a technician to change things. It was worth it as the technician knew what he was doing, ran a new line from the outside Network Interface Device and cleaned up a lot of dead wire. 

Another solution to the modem moving question (though not free either) is to consider using the pods that Bell offers. I have an HH3000 modem with four pods and they completely resolve any networking issues. There is a smartphone app that manages them or you can let them manage themselves. They are not hard to install and have worked seamlessly for 2+ years for me. 

[User7007]

Hello, 

Wanted to ask about relocating the gigahub modem and this seems like the proper thread to do so. I have the 4000 installed in the living room and need for Working From Purposes to connect via cable. I was wondering how does the relocating work? I am in a room where there is nothing but wall sockets for power plugs. Would the bell tech guy drill or run the cable alongside the walls? For now I am using a very long rj45 cable but it's neither pretty or safe as it runs in the middle of the living room to the room where the computer is. 

Thank you in advance for your time, guys! 

[dks]

---

@User7007 wrote:

Hello, 

Wanted to ask about relocating the gigahub modem and this seems like the proper thread to do so. I have the 4000 installed in the living room and need for Working From Purposes to connect via cable. I was wondering how does the relocating work? I am in a room where there is nothing but wall sockets for power plugs. Would the bell tech guy drill or run the cable alongside the walls? For now I am using a very long rj45 cable but it's neither pretty or safe as it runs in the middle of the living room to the room where the computer is. 

Thank you in advance for your time, guys! 

---

Can you say a bit more? You are now using an Ethernet cable to connect your computer and the modem because it is required for work purposes? Wireless is not an option? If so, I see a couple of options. Bell doesn't do work inside customer's homes. Electrical contractors or AV contractors can run ethernet cable from the modem where you need it and properly install jacks and plugs. For futureproofing, ask that they use Cat6 cable. You can also ask Bell to move the modem itself. That will require a technician visit and may or may not be possible, depending on the place you are living in (house vs. condo vs. apartment). 

[User7007]

Thank you for your quick reply, Dks! 

It's true there is missing info. I live in a condo and there is a kitchen between the bell jack and the room where the computer is. So running a rj45 between the two is only a temporary solution. I watched a few videos and read enough articles to figure there is no easy way in my case to either run fiber cable (fragile and expensive) along walls or drill through. I ended up buying rj45 cat6 (cheap and easy to bend) round cable and adhesive clips and will be laying that sometime next week on walls.

Wifi just won't cut it even 3/4 meters away from the modem. I even bought a netgear orbi and while I get better wifi speeds what really matter is consistency in the output.It really is a wifi jungle where I live. Because I work at 4K resolution and with dense 3d data the responsiveness requires a wired connection to prevent picture degradation.

Problem solved the hard way I guess. 

Thx again! 

[dks]

---

@User7007 wrote:

Thank you for your quick reply, Dks! 

It's true there is missing info. I live in a condo and there is a kitchen between the bell jack and the room where the computer is. So running a rj45 between the two is only a temporary solution. I watched a few videos and read enough articles to figure there is no easy way in my case to either run fiber cable (fragile and expensive) along walls or drill through. I ended up buying rj45 cat6 (cheap and easy to bend) round cable and adhesive clips and will be laying that sometime next week on walls.

Wifi just won't cut it even 3/4 meters away from the modem. I even bought a netgear orbi and while I get better wifi speeds what really matter is consistency in the output.It really is a wifi jungle where I live. Because I work at 4K resolution and with dense 3d data the responsiveness requires a wired connection to prevent picture degradation.

Problem solved the hard way I guess. 

Thx again! 

---

I wondered if that was the case. If you are in a condo, the walls may be concrete with rebar or steel studs. That's potential death to any wi-fi signal. It's called a Faraday Cage. It's really good at spoiling any WiFi signal. You might think about using cable staples that can be hammered in (looks ugly) or buying a dedicated cable stapler (same as Bell uses! $40 at Home Depot!) and staple the Cat6 cable to the baseboard. Unless the interior walls are straight concrete with no Gyproc on top. Then you may be stuck with adhesive clips.  Sounds like you found the solution that works for you. And that's what matters. 

[dks]

---

@Bizzie wrote:

Hi,

I have a home 3000 modem. There is a gray wire, that connects to a phone connection box in the wall. What kind of cable is it? I need a longer one to reposition my modem.

Thanks!

Bizzie

---

It's standard, 4 wire phone cable. Google "telephone cable" and you will see lots of options. Available in a variety of lengths at an office supply or electronics retailer for under $20.  

[notatechie]

Had Fibe cable connected after my Bell copper line failed. Tech would only bring the cable through the wall and hooked it up to the new Gigahub modem there - said he couldn't run it to the site of my previous modem. I'm now ready to move the modem, and need to disconnect the cable from the modem, but it doesn't want to come out of the connection point. No visible latch - do I just use more force to pull the cable connection free of the modem? (Same problem at the other end of the cable where it attaches to the connector in the white box after the entry point to the house).

[poorreception]

Hi can i ask for a request to relocate my modem my gighub is 1.5 g the best speed you con't have but i lost reception when i use microsoft team and miss all my meeting this week 

[Ira]

Need to relocate home 3000 modem - need a longer cable to connect the DSL port and the wall jack.

What kind of cable do I need to buy?

[Mangalachaminda]

Router is in basment and need to fix it in upper  floor 

basment  is using Other tenant  

[Schrodinger]

I was wondering if it is possible to get your modem moved 

I recently had fibe installed and it was placed at the front of my house I was told by the technician that this would not be an issue with my signal 

now at the front of the house and all the way out to the street the signal is fine but at the back of my house where most of the need for the wifi is needed I have no signal 

Any options?

[WelshTerrier · Accepted solution]

You can contact Bell Customer Service & arrange for a technician to assess whether your modem can be relocated to another location that is more central. If possible, there would in all likelihood be a service fee.

Moving your modem may not solve your signal. It may just move the signal issue to another part of your home or property.

As an alternative may I suggest that you have a look at adding Bell Wi-Fi Pods.

I have included the following web link that will explain their use. You can order these by logging in to MyBell.

https://support.bell.ca/internet/connection-help/what_are_whole_home_wi-fi_pods_and_how_do_i_use_the...

Thank you contacting the Bell Community Forum.

Take care.

[Skye]

Bell installed awhile ago fibe home phone (land line).  No problems. But if I want to move the modem from upstairs to downstairs in my house will there be charge and if so how much. ?