Slow internet speed from google nest Wi-Fi pro 6e router

[Wildbill]

Hi Folks,

I am paying for 1.5 Gbps download speed and I am consistently getting 77 Mbps to 90 Mbps speeds from my  google nest wifi pro 6e router? This is only 2/3 of the speeds i am paying for? My router can handle speeds of 1000 Mbps.

Why is this the case?

[Vanadiel]

It's actually about 1/15 of your advertised download speed. 2/3 would be 1000 Mbps.

There's a bit more information required to troubleshoot this a bit further:

- How is the router connected to the home hub?

- While this is advertised as a "router", it's more of a Mesh Wifi Extender. I am therefore assuming you are getting the 77-90 Mbps on a Wifi connection?

- Best way to troubleshoot is using a wired connection to the router and do a speed test, to rule out any issues between the router and the home hub.

[Wildbill]

How do I do this?

[Wildbill]

Sorry, the router is connected to the home hub via Ethernet. 

Yes, I am getting 77 Mbps to 90 Mbps through my wireless connection.

How do i set up a wire connection to my router to do a speed test?

[Vanadiel]

Bell speed test This will test both the profile speed of your Bell modem, and the internet speed of your Bell modem.

I do not think you can use the second ethernet port on the Google nest as a LAN port, so the next best option would be to unplug the ethernet cable plugged into your Google nest and run a speed test using that same cable plugged directly into the ethernet port of a PC or MAC. Then do a test using Ookla to rule out any issues with the ethernet link between your Bell modem and your Google nest.

[Wildbill]

Hi Vanadiel,

Connected directly to the bell modem via Ethernet and i  am getting 94 Mbps up and down after a couple of speed tests by ookla. 

Is the bell modem the issue?

[Vanadiel]

Sounds like a profile issue. It's typically someone from the Bell team who can fix this for you.

They will likely see this thread and respond by Monday typically.

[BellPatricia]

Hi there @Wildbill,

Thanks for reaching out to the Bell Community, and for all of the steps you've tried so far.

Can you please do a Bell Speed test and share a photo of the results with us? Be sure to include the speed to your modem and to the device.

Looking forward to your reply,

- Patricia

[jackd]

I was in the same boat.  Neighbour gave me his modem id and I got 3 g  just like he did  so no issue with mine or Bell equipment.   He connected to my modem  800m  same as I got.  I switched to Bell internet service thru cell towers.  I don't know what they call this service.  3G  constantly  450g a month data then speed drops,  I rarely get near this amount of download. Works for me,  just lost port forward function,  so I do without  Cheers 

[Wildbill]