Slower than normal upload speeds

[Vanadiel]

I have a 1.5/1 gigabit fiber plan with a HH3000, and I do a lot of speeds tests on a regular basis. My normal speeds are 940/850 and very stable. As of yesterday I can only get 940/450. I am stumped because the modem speed tests shows 1.53/928. 

I tried rebooting the modem more than once, different LAN port, different cable(s), different PC, direct or behind a managed switch. No change, I cannot reach my normal 850 upstream anymore. Down stream is fine and saturated at 940 Mbps.

[dtwizzy]

I am in a similar situation. Bell promised 3gbs up and down but I have gotten anything more than 1gb up/down. Seems like a scam

[Vanadiel]

They said I needed a new modem. Modem changed, same issue. I already had a feeling it was not the modem because the modem speed test can reach 1.53/928. I am starting to think that the issue is with the Bell network itself.

[dtwizzy]

I found this post very helpful - https://forum.bell.ca/t5/Internet/Home-Hub-4000-bridge-drops-internet-when-using-the-full-3Gbps/m-p/.... I think in my own case, I don't have supporting hardware to route speeds of up to 3gbps

[Vanadiel]

The 3 Gbps speed is the combined speed between wireless and wired. It's somewhere in the small lettering. Since you would be needed the HH4000, it has a 2.5 gig wired port. All you would need to do is ensure you connect to that with a device that has a 2.5G port. That would give you 2.5 Gbps up/down wired.

In my case it's 1 Gbps upstream and can be attained with a regular gigabit port.

However, as I explained above, currently unable to reach anything close to it.

[BellPatricia]

Hi there @Vanadiel.

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- Patricia

[Vanadiel]

And here we are a year later. The original issue somehow resolved itself, only to return. 940/400. Changed modem again, same issue. 

And yes, the internal modem speed is 1.53/928, so it's not the modem. But it's also not my equipment.

I am pretty sure it's the external Bell network. Wish I could run a speedtest from within the modem interface to a server of my choice, to prove that.

Of course Bell washing their hands of it, because the internal modem speed test is showing the proper speed as per the profile (1.5/1) so therefore it's a problem after the modem according to their help agents. Totally ignoring the issue could simply be with actual network congestion on their network. Was trying to get their agent to tell me what speedtest server the internal modem speedtest uses, so I can use the same one to do a speedtest from outside the modem. Of course, no answer because it's not really a speedtest in the first place...

[startor]

same problem, very annoyed at Bell.  Sent me for a new model, then said it was a setting on their end, but on a given day sometimes I get 1gb upload, sometimes 50 mb or even slower.  Varies hour by hour.  It's extremely inconsistent and they have no meaningful response.

[BellPatricia]

Good day @startor,

Welcome to the Bell Community, and thanks for reaching out.

We invite you to please share a screen shot of your most recent speed test, including the upload and download speed, so the Community can take a closer look at the results.

Can you provide us with more information about your current set up as well? E.g. What type of device this is affecting. Are you using any third party equipment such as a router or a switch, and have you set up any special configurations on your network?

Does this happen while you are connected via Wi-Fi or Ethernet, and can you test both connection types to see if there is a difference?

- Patricia

[startor]

Hi Patricia the speed test is not indicative of the results which are "real world" inconsistencies on ~10 gb of data.  Speed test continues to show as expected performance.  It is the same experience either wired directly to the router, or via wifi from my Lenovo P16s into the router directly.  The inconsistency is it may take <1 min for 100 mg from the same source to target then >30 min for the same source to target just an hour or two later.

[BellPatricia]

Hi there @startor,

Thank you for your reply.

We would like a bit more clarification in order to better assist. Can you please provide us with more information about your current set up; are you using any third party equipment such as a router or a switch, and have you set up any special configurations on your network? 

- Patricia

[AL111]

After not having network for a couple of days (we got the modem replaced by Bell but still didn't work), a Bell technician came and replaced the fibre transceiver module (the plug where the fibre cable goes in - for some reason the Bell store that gave us the new modem put back the module from the old modem).

After the technician replaced that module, the services are back, but the internet upload speed is slow now: 11 Mbps upload, compared to 200-300 Mbps download (expected: 200-300 download and upload for our Fibe 300 plan).

Restarting the modem and the usual virtual troubleshooting did not help.

Any idea what could be causing the slow upload speed while download speed is OK? Another bad fibre transceiver module? Bell equipment problems elsewhere?

Anyone else having similar issues?
The Bell store employee mentioned that they had several modems replaced that day and the technician said that he had just fixed another client with the same issue. Coincidence?

[BellKris]

Hey there @AL111,

Thanks for reaching out to the Bell Community.

Can you clarify if you're using an Ethernet connection, or Wi-Fi, and if this is affecting both connection types? When you used the Virtual repair tool did it provide you with any information at all? Please also share a screen shot of your speed test results so the Community can take a look.

We hope to hear from you soon.

[Vanadiel]

Try a speed test from within the modem, to verify your profile speed is working correctly. Speed should be your profile speed of 300/300.

Speed test 

[AL111]

Thanks for the reply.

The speed test is from within the modem. Screenshot attached. We get about the same result from ethernet (PC) and WiFi connections (phones).