Some devices connect, some don't

[Sparkle]

Why is it that some of my devices are able to connect to wifi with no problems, while some are experiencing issues? And the ones experiencing issues, when they do finally connect, they don't stay connected for long.

[ZaneP]

Hi @Sparkle ,

Not sure if anyone can help you until you give a lot more information.

The wifi experts here need specifics on the devices, which ones are having problems, the Home Hub you have, how you have set up your wifi, etc.

Cheers,

ZaneP

I don't work for Bell, I'm just a customer.

[Bruins37]

Tablet and Chromecast cannot connect to wifi.  They had previously, and without changing anything they no longer connect.  If i go to a different wifi, they do connect, but not the one in my home.  Other tablets and cell phones connect no trouble.  Is there a limit to the number of devices?  where can I search to see what devices are connected?

[Vanadiel · Accepted solution]

Are these the only WiFi devices that cannot connect, or are those the only 2 WiFi devices you have?

See this link to see what options you have to access and check your WiFi options on your home hub.

You can also try the Wi-Fi checkup tool: Checkup tool 

[Steve V]

We moved into our new rental last December, everything was great with a Gigahub modem for 6 months. Then the problems started. I’m now on my 4th modem in less than a year with intermittent or no internet to some devices but they are connected. I’ve had 4 techs visit my home in 2 weeks and still the same problems. These new Gigahub modems don’t seem reliable, does anyone know if I can downgrade to the Home hub 3000? Or should I just purchase the ZTE 5G Turbo Hub as a backup for these devices as it seems no one can figure out my problem.

[dks]

Thank you for your question. Unfortunately neither of the solutions you suggest is technically possible. The HH3000 uses a different network technology than the Giga Hub and you can’t use a non-Bell hub on Bell fibre. A 5G modem seems unnecessary initially. Can you say more about the symptoms you are experiencing when you have intermittent or no connection? How many devices and what type? What is the distance from the modem of the devices that lose connection? Do you have Bell pods? Are any devices hard wired and lose connection? 

[SashaCat]

Certain devices are unable to find my Home Hub 3000 modem
It started a few months ago. I had bought a new game console and connected it to the internet. There was a period of time after it first connected, while I was downloading a game, where the internet became incredibly unstable. The download speed for the game on the console failed to reach the typical 20-30 mbps I had expected and every other device in the house was suffering from an unstable connection. I tried a few potential solutions, such as rebooting the modem, followed by connecting a LAN cable from the modem to the console, to no avail. After a while, the problem seemed to go away on its own. The download speed hit its expected cap, and all the devices in the house no longer suffered from connection issues.

Shortly after that incident, when I went to reconnect the printer to our internet (it has to be done from scratch every time the Wi-Fi is rebooted) I realized that it was not detecting our modem at all. Even manually entering the SSID failed to work. On top of that, all the Wi-Fi pods in the house went offline and were unable to be reconnected. A call to Bell got them to remotely force reboot our internet, and that reconnected the pods for a short while, but it wasn't a permanent fix and it did nothing for the printer.

Recently, we purchased a new smart TV. On first boot, the TV immediately recognized our modem and allowed me to attempt to connect to it. After entering the password and attempting to connect, the connection immediately broke and the TV was no longer able to find the modem. Once again, manually entering the SSID failed to work.

If anyone has any idea what the issue is, I would really appreciate a response. I wanted to come here to write out my problem in full before I call Bell again. The last time I called, they seemed to be unable to identify the issue and simply alerted me that they were going to perform the remote reboot before hanging up on me. I thought it would be more helpful to get the whole timeline of events and actions listed out so it's easily referenceable, rather than try to explain things over the phone.

[BellNick]

Hi there @SashaCat 
Thank you for your post and welcome to the Community.
If multiple devices are having issues seeing your WiFi network and rebooting the modem did not resolve the issue, we'd recommend performing a factory reset of the Home Hub 3000. To perform a factory reset, please do the following:

1. Log into your Modem GUI (type 192.168.2.1 into a web-browser).

2. Log into your modem.

3. Select "Advanced Tool and Settings".

4. Select "Resets".

5. Select "Reset to factory defaults".

Please note that when performing a factory reset, you will need to reconnect all of your devices to your network.
Looking forward to hearing back how that goes.

[SashaCat]

I performed the factory reset and it didn't do anything; the printer and the TV still fail to find the modem and the pods are still offline. The reset also didn't force me to reconnect any devices, though.

[BellNick]

Hi there @SashaCat 
We wanted to check in to see if you're still experiencing this issue or if it's working correctly now?
Looking forward to hearing back.