Some devices connect, some don't

[Sparkle]

Why is it that some of my devices are able to connect to wifi with no problems, while some are experiencing issues? And the ones experiencing issues, when they do finally connect, they don't stay connected for long.

[ZaneP]

Hi @Sparkle ,

Not sure if anyone can help you until you give a lot more information.

The wifi experts here need specifics on the devices, which ones are having problems, the Home Hub you have, how you have set up your wifi, etc.

Cheers,

ZaneP

I don't work for Bell, I'm just a customer.

[Bruins37]

Tablet and Chromecast cannot connect to wifi.  They had previously, and without changing anything they no longer connect.  If i go to a different wifi, they do connect, but not the one in my home.  Other tablets and cell phones connect no trouble.  Is there a limit to the number of devices?  where can I search to see what devices are connected?

[Vanadiel · Accepted solution]

Are these the only WiFi devices that cannot connect, or are those the only 2 WiFi devices you have?

See this link to see what options you have to access and check your WiFi options on your home hub.

You can also try the Wi-Fi checkup tool: Checkup tool 

[Steve V]

We moved into our new rental last December, everything was great with a Gigahub modem for 6 months. Then the problems started. I’m now on my 4th modem in less than a year with intermittent or no internet to some devices but they are connected. I’ve had 4 techs visit my home in 2 weeks and still the same problems. These new Gigahub modems don’t seem reliable, does anyone know if I can downgrade to the Home hub 3000? Or should I just purchase the ZTE 5G Turbo Hub as a backup for these devices as it seems no one can figure out my problem.

[dks]

Thank you for your question. Unfortunately neither of the solutions you suggest is technically possible. The HH3000 uses a different network technology than the Giga Hub and you can’t use a non-Bell hub on Bell fibre. A 5G modem seems unnecessary initially. Can you say more about the symptoms you are experiencing when you have intermittent or no connection? How many devices and what type? What is the distance from the modem of the devices that lose connection? Do you have Bell pods? Are any devices hard wired and lose connection?