Sympatico.ca email - sending the same email multiple times to our recipients

[Mark R]

Hello,

We have an older sympatico.ca email address that we have started to use again more frequently, and especially new is that we are sending outbound emails more frequently.  The sympatico email is configured and running on the computer desktop Outlook application on Windows.  We are getting reports from our recipients that the same email is being delivered to their inbox may times - some users report it coming in 4x, others say as many as ~20 times. It is the exact same message, only 1 in our sent files, but delivered multiple times, on their inbox with different time stamps.    

I have read on the forum that sympatico emails are no longer available from Bell but are still supported technically.  Is that correct?  Is this a common error related to networking or communication between different service providers?  or perhaps attributable directly to sympatico? 

The reason I ask is we are trying to determine if we should troubleshoot this error further with Bell, or switch the sympatico email to "bell.net" or something similar, or consider moving to a generic email address (gmail etc. ) that can be supported on multiple internet providers.

Any suggestions or clarifications would be appreciated before consider Bell tech support.

Thanks! 

[Mark R · Accepted solution]

After reviewing and testing this further, we observed that email was getting stuck in the outbox, possibly having some issues connecting to the server.  For example, while a test message was still trying to "connect and send from the outbox", the recipient was receiving the same message multiple times on their side.  Then finally the message went from outbox to sent and the recipient no longer received another copy. 

We then converted the old settings from POP/SMTP to IMAP & verified our sending internet connection, and that seems to have resolved the situation.  I'm not sure if there is some better validation that can be implemented at the sending level for the email on the Bell side, but @BellPatricia  or @ Bell moderator, you may close this post now as resolved.  Thanks.