Hey there @Bellybutton
Thank you for reaching out to the Bell community 🙂
What type of device are you connecting to the modem via USB? Is your equipment all up to date with the latest firmware?
A few things we can recommend are:
- Test the device elsewhere to ensure it is still working.
- Try a different USB cord.
- Reboot your modem and the device by unplugging the equipment for around 30 seconds.
If you are still having trouble you could also try a factory reset of your modem.
Please try that out and let us know if you need any more help.
@BellPatricia
