Unable to email myself/receive an email from a specific address

[mystic]

Hello. Thank you for diverting the spoof email. However, I still have 2 wee little problems associated with this.

• When I send email to myself (I like to send reminders to myself) the message goes to junk.
• When I send email to gmail recipients, they are still getting warnings."Be careful with this message. Gmail could not verify that it actually came from xxxxx@sympatio.ca. Avoid clicking links, downloading attachments......."

Would there be any way to fix this? The Gmail folks won't open the email and I have to use my gmail account to communicate with them. Thank you again.

[BUS MAN]

How do change a e-mail address in your Blocked E-mail list on your e-mail account to a safe e-mail sender list?

[BellPatricia]

Hey @BUS MAN,

Thanks for reaching out to the Bell Community 🙂

Did you find the steps posted in this Helpful reply useful?

Keep the Community posted, and let us know if you have any other questions.

@BellPatricia

[WelshTerrier]

Good Day.

You can remove that entry by logging in to your Bell webmail. Go to your webmail settings: Settings wheel from the top right > Mail > Scroll down to Blocked Senders > Review blocked senders and remove either the specific email address that is blocked and / or the blocked domain. e.g.  >@Bell.net or >@sympatico.ca

You can add an email address to a Safe senders list by Scrolling down to Safe senders > Add Safe sender. email address.

Take care.

[DougG]

Recently, my Bell ebills are automatically going to my junk folder even though ebill@bell.ca  is in my safe senders list.  I checked my blocked senders and I don't see ebill@bell.ca  there.  This caused me to make a late payment last month.  Is there another reason why emails from this email id would be be pushed to my junk folder?

Thanks

[WelshTerrier]

Good Day.

Are you using Bell email address or another email address?

How are you accessing your E-bill notifications from Bell? E.g. Browser, application, an email client such as Outlook, Apple Mail, Gmail, etc. Have you inadvertently blocked the domain?

Are you using more than one method to access you E-bill notifications from Bell? Recheck your Options for blocked & safe senders' emails & Junk mail in each of the applications or browsers that you are using. If you are using a device such as Samsung, or Apple phone, computer, check your system 

E-mail suppliers & software applications are introducing tougher security restrictions to reduce Junk mail. Apple, Outlook Mail, Gmail, etc. have made recent changes.

Take care.

[Stevegsings]

This was the solution that helped me. 
You may be able to fix the problem by going through your webmail settings: Settings wheel from the top right > Mail > Scroll down to Block Senders > Review blocked senders and remove either Bell.net and/or Sympatico.ca

[Isabel]

I have no blocked senders yet still cannot send an email to myself.  Please advise

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Can you provide us with some additional information? How are you accessing your email? Web browser, application, email client, etc.? Is this a recent issue? Are you experiencing any other send / receive email issues?

1. What are you using to access your email? E.g. computer, mobile device, tablet, etc
2. Have you checked your account settings?
3. Have you checked your Junk mail to search for your missing emails?
4. Are you using Bell webmail, Gmail, Outlook, etc.?
5. Check your email rules to confirm if you have created one that might have caused the email to move to another folder or junk.
6. Check if you have set up email forwarding.
7. Have you tried accessing your email using a different method? E.g. email client vs webmail browser & vice versa, etc.

Let us know if we can provide you with further assistance.

Thank you for posting your question.

Take care.

[DAVID NOUDELMAN0]

I can not receive email to ********@bell.net

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Can you provide us with some additional information? How are you accessing your email? Web browser, application, email client, etc.? Is this a recent issue? Are you experiencing any other send / receive email issues?

Have you checked out any of my previous ideas & suggestions to other members?

Please tell us more and we will do our best to assist you.

Take care.

[This is me]

Hello,

My long-time Sympatico.ca is having issues receiving email from a specific domain. In this case, the issue is occurring with @csmb.qc.ca.

No mail is received from this domain for the past 3-4 weeks. Nothing appears in Junk or Deleted Items.

How should I go about troubleshooting this with Bell?

The chatbot has been less than helpful.

Many thanks for any guidance.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

How are you accessing your Bell email account? Are you using an email client or accessing your email account by way of a web browser?

1. What are you using to access your email? E.g. computer, mobile device, tablet, etc
2. Have you checked your account settings?
3. Have you checked your Junk mail to search for your missing emails?
4. Are you using Bell webmail, Gmail, Outlook, etc.?
5. Check your email rules to confirm if you have created one that might have caused the email to move to another folder or junk.
6. Check if you have set up email forwarding.
7. Have you tried accessing your email using a different method? E.g. email client vs webmail browser & vice versa, etc.

As a starting point, verify that you have not blocked the domain “csmb.qc.ca” within your email client and also check your Bell webmail settings. Login to your Bell webmail with any web browser. Go to settings. Select > Mail. Select > Blocked senders. Verify if “csmb.qc.ca” is listed. Delete the email address or domain from this list.

Take care