Wi-Fi Pod Speed Tests

[Aptic]

Up until recently I was getting between 300-600 mbps on my POD and Hub over wifi. (I don't have wired connections) However, I am at best getting around 150-200 mbps on my POD now (no change with the Hub, and there was no change to my set up).  I rebooted everything to see if it would make a difference, but it remains the same.    This has been going on for about a week, and measured at different times throughout the day.

When I run the Bell wifi checkup, it is showing a download speed of 1.8 gbps on the hub, and 1.5 gbps on the POD - with a strong signal to all my devices.  That said, I see no difference in the performance of any of my devices. I also note that the Bell wifi app is showing my devices are getting 2-3x the speed that I see when I run Speedtest or Fast. 

I am curious as to why the POD speed connectivitiy has dropped in half, and why Bell keeps sending me promotions to upgrade my speed, when I can't even come close to getting the speed I pay for now. 

[Aptic]

Been more than 4 months now, and the only thing we have heard is that you have the issue on your end as well.  Please have some respect for your customers and fix this.

[rascar]

Giving us the silent treatment certainly doesn’t help. Well, issues with the pods should be highlighted for everyone. I regret missing that thread.

[KNels]

I missed that thread too !!

[Ozie]

Ethernet using cat 8. Capped at 200mpbs.

This needs to be fix

[rascar]

Still no update to share?

[Symple_Syrup]

Only thing I have been told last week that there isn't a fix yet. That was Friday, April 18th.  

[rascar]

That's nuts. And the silence treatment is awful.

[Vanadiel]

If there is a fix available it will be posted here. 

The silence is because there's nothing new to report, not because they are ignoring this.

[Aptic]

@Vanadiel  Clearly you meant 'when' there is a fix, not 'if'.  Right????

[rascar]

Let's hope so. 

[Vanadiel]

I do not know what is causing the issue. Hopefully whatever change was made to the firmware that caused the issue can be remedied with a new firmware update.

But without knowing for sure I prefer to use the term "if". But you are likely correct and it's a matter of "when".

[Aptic]

Well I guess 'if' the pod speed will be capped indefintely, them I am sure they will decrease the cost of the pod. 

[User719]

Let’s be real: there’s no fix in progress. Bell has shown zero urgency or intention to address the 200 Mbps cap on the pods. It’s clear they’re content with the limitation, since it falls within their vague terms. Between scripted replies and outsourced support that often struggles with context, getting real answers is nearly impossible.

[Vanadiel]

To be honest in my opinion there are better mesh systems out there. I never went with Bell pods and instead use 2 U6+ Ubiquiti access points, together with an UDM Pro SE.

I just installed them, plugged them into an ethernet POE cable and everything just worked including seamless roaming between points. And more important, it keeps working without me ever having an issue with it, or have to adjust anything.

Granted, it's a setup that costs more than the Bell pods and might not be for everyone.

[Aptic]

@Vanadiel  Yes there is cost, but also some of us have no knowledge or ability to do that.  I am paying for a service and expect to receive it.  I used to be able to press a button and the tv would start playing, but they took that away from me too since the 'upgrade'