Will my internet connection be interrupted if I port my home phone number?

[Jean92]

I switched over from Bell to Virgin a few months ago for the 100mbps internet. I still have my home phone with Bell but want to switch over with a VOIP provider. I want to port my actual phone number which is possible but the VOIP provider is saying that if my DSL connection is not "Dry Loop" I might lose my internet connection once my phone number is ported from Bell to the VOIP provider.
Any one can confirm if this is the case or not ? SInce Virgin is using the same network as Bell, I'm worried I might have issues with Virgin internet once I close my Bell home phone account.

[WelshTerrier · Accepted solution]

Good Day.

Are you on Bell fibre or are you on copper? In order to answer your question, we would need for you to provide us this information. We do not have access to your account & records for your location on this website

A dry loop is a dedicated copper phone line used solely for Digital Subscriber Line (DSL) Internet service. If you have fibre, then there is no copper service to your home and / or if it is still in place, will likely be decommissioned at some point.

I can only speculate that your home is serviced by a Bell neighbourhood node. This houses equipment that converts optical signals from the fiber network to electrical signals that can travel over copper lines.

Your question is best answered by Virgin. I do not believe they offer a dry loop DSL service on copper.

Take care.

[BellNick · Accepted solution]

Hi there @Jean92 
Thank you for your post and welcome to the Community.
Generally you should have your own dedicated phone number through Virgin Plus to run your Virgin Plus Internet service, although, if your Virgin Plus Internet happens to be connected to your Bell Home Phone, you'll need to contact Virgin Plus directly to discuss this with them, as that is a change they would need to investigate / resolve on their end to ensure you do not receive any internet downtime with a phone number port out.
If you have any further questions, please do not hesitate to contact the Community.