XBox Series S - won't connect to wifi

[K-Sted]

Is there a fix to get the XBox to connect to the internet using the Wifi?  At this time, we are only able to get connection when hard-wired.  We have Home Hub 3000 Fibe 50.

[dks]

Thank you for your question. I am not sure what you mean by a "fix". If your xBox can't connect wirelessly it is usually because your gaming device is likely to far from the modem or is not configured correctly. I should also add that a wired connection for a gaming device is always superior to a wireless connection and will deliver a far better gaming experience for you to enjoy. 

[Vanadiel · Accepted solution]

Without knowing exactly what the issue is, the best we can do without additional information is provide the general Xbox Wifi troubleshooting guide. 

[K-Sted]

We totally used to get it to work on wifi and then upgraded our wifi speed and since then we couldn’t connect. We use a wired connection. I figured it was a modem/network configuration change that needs to be fixed on the Xbox system. It’s not distance related. 

[K-Sted]

The screen message is: ‘ your security protocol won’t work’! Does that help?

[K-Sted]

 

[Vanadiel · Accepted solution]

What WiFi security protocol are you using?

3000 Security Protocol. 

[K-Sted]

Regular? Whatever the Bell technician set up. How can I figure this out? 

[Vanadiel]

If you click on the link, it will show how to check it.

[dks]

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@K-Sted wrote:

How can I figure this out?

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Use a wired connection.