Thank you for your question. I am also a regular Zoom user. The answer is that it can be both and neither and it's hard to point to a specific cause.
Zoom calls do not normally take up a lot of bandwidth. However, when that message appears it usually means that somewhere in the internet connection between the Zoom host in the cloud and your computer there is a data transmission error.
When it happens you can wait for the situation to resolve, as it us usually transitory. You can shut down your Zoom video in the short term and reducing the number of open windows you have in your browser. If it lasts longer, your audio and video can freeze and you will need to log off and on to Zoom again.
I have seen this situation from time to time. It is frustrating, but is part of using video conferencing technology. I have seen the issues more often in larger Zoom meetings with dozens if not hundreds of participants.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
