Cell Signal Dropping, Calls goes to voicemail

[RD9]

I moved to Bell from Rogers and starts experience this issue where cell signals just drops and its hard for people to hear from the other side. Sometimes phone also goes to voicemail directly without ringing.

Have differant types of phone at home and everyone is facing the same issue in familly.

[Chikoxx2018]

Issue Summary:

• My calls frequently disconnect when I’m indoors, including at both my home and workplace.

• Bell 5G service is non-functional, even in areas where coverage is advertised.

• Text messages and other mobile notifications are often delayed or not received in real time, which has disrupted important communications.

• I have already tried the following steps:

  • Rebooted my phone multiple times.

  • Switched from a physical SIM to an eSIM.

  • Reset my network settings.

  • Visited three different Bell stores.

  • Called Bell support three times to report the issue.

  • Attempted to use Wi‑Fi Calling and adjusted network settings.

Despite all these efforts, the issue has persisted for several months.

[BellPatricia]

Hey there @Chikoxx2018 

Welcome to the Bell community, and thanks for reaching out.

We are sorry to hear about the difficulties you experienced with your reception. Please take the time to review the advice and troubleshooting tips provided earlier in this thread. If the issue persists check out the questions asked in the helpful reply and provide further details so the Community can be better assist you.

Hope to hear from you soon,

@BellPatricia 

[Staceylegs]

My Samsung s22 keeps dropping calls and saying no cell service/emergency calls only. It's happening whether I'm in the house or anywhere else. Any advice?

[dks]

Thank you for your question. You are not specific where you are getting signal drop. There are a number of reasons, including geography, topography, weather and even trees that can affect signal strength. Some suggestions on how to resolve those issues can be found here .

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

There could be a hardware problem with your cellular antenna and or an issue with a recent OS update. Have you contacted Samsung Tech support?

There are many other factors that can affect & limit signal strength topography, environmental conditions, line of sight to towers, types of buildings in your area, etc.

• Have you tried changing the network settings in your phone? Sometimes setting your phone to force 4G / LTE instead of 5G can stabilize your reception.
• You mentioned that this is happening indoors at home, at work, & outdoors as well. Do you have another compatible phone that you can try your SIM with, as this will help to determine if the issue is stemming from your current SIM?
• You could also try powering off the device, removing the SIM, giving the gold contacts a rub with a dry, clean, microfibre cloth, then reinserting it and powering the device back on.
• Do you know of anyone else in the area having similar issues?
• If available, have you tried using: Wi-Fi calling
• What troubleshooting steps have you done so far?
• As a last resort, you can choose to do a reset. Go to > Settings > General management > Reset > Reset network settings > Reset settings. Please be aware that this will also reset your Wi-Fi and Bluetooth settings, so you'll have to re-register any modem & Bluetooth devices. 
• Have you gotten in touch with Bell Mobility technical support team or are you able to visit a Bell store to have your SIM card tested? If not, then may I suggest that you do so.

You may also find these two "Bell How To" articles helpful:

 Troubleshooting voice calls on your Bell Mobility phone

 Troubleshooting data connectivity on your Bell Mobility phone

Let me know if I can be of any further assistance.

Take care.