Date usage tracking difference from phone to MyBell

[John9]

On the new pay period my phone started tracking the data and my bell app took a few days to start tracking but in that time my phone calculated about 20gb of data and when my bell app started tracking it started at 0. Now my phone say close to 60gb and my bell app says close to 20gb. What do I go off of and how do I truly know how much data I have left with such a big difference 

[BellKris · Accepted solution]

Hi there, @John9. Welcome to the Bell Community, and thanks for your post.

While the confusion is understandable, here's a few important tips to keep in mind:

1. Data usage tracked from within your phone is always going to default to the first day of the month to the last. You need to manually set it to match up to what your billing cycle is, which is what's going to show for usage in your MyBell.
2. Third party apps and calculators are not guaranteed to be 100% accurate. For the most accurate and up to date information on usage, we recommend using MyBell and checking your Mobility Usage Overview solely for tracking your usage.
3. Your data allotment will always reset on your billing date/billing cycle start date.

Let us know if you have any further questions. 🙂

[puma_peasantry]

There is some confusion with the data counter on the mobile app, in general, and especially for the 28-day month

For the past few days it said I was still in my billing date starting February 5, and still had  lots of data left, so I took advantage and used ~10gb on March 4 and 5.  However, as of March 6 at 1am, it shows I've already used 9gb of data, which would indicate it is calculating some data from the previous 2 days.

In theory, if I have 30 days to use my data, the cycle should be Feb 5 - March 6.

Either the app is showing it incorrectly, or bell uses a non-30-day billing cycle (meaning February you have 28 days to use your data?) . In any case, it's confusing... the app is also showing another erroneous reading: "29 days left, 2 days elapsed". It should probably show a specific time in the app, i.e. 11:59pm to avoid confusion.

A third possibility is the app shows nonsense data at the start of a new month -  though the warning is not well placed:  "Your usage is being calculated, below is a preview" is only displayed when viewing the previous month's usage, not the current month usage.

Yes, this is mildly petty, but the pendulum needs to swing back someday for the 50$/MB  from not so long ago, and the ongoing 75 cents per minute for US Long distance.

[WelshTerrier]

Good Day.

On your Bell bill notification email, there is an Account Summary section. Within this section is a Payment date. This date is not your due date. It is a processing date based on method of payment.

Your data usage is based on your mobility account service account date. Depending on the month of the year it can be for a period of 28-31 days. Your data usage is calculated using the same calendar format.

This information, including usage by day & date ,is readily available for you to view on MyBell. Your mobility service billing period is also shown on your monthly bill in your mobility products & services section of your bill.

Your billing date is when your bill is finalized. Charges and credits to your account for you upcoming bill are applied on this date. Your due date is always 30 days after your billing date. Depending on your method of payment, there will be a delay in processing & posting your bill online or in its delivery by Canada Post.

Your final monthly bill cannot be prepared until after the billing date. All of your credits & charges for the previous month are included & not finalized until the end of this day.

Every month & every day of the month is not the same in terms of the number of calendar & business days in a month. E.g. Holidays, weekends, etc. (Please taken a moment to reflect on how & what is being provided in the off hours when information is not readily available & provided by necessary support groups. E.g. banks, credit card companies, mail delivery, etc.)

If you feel that there is a problem with your bill processing & the collection of your data usage on your monthly bill, then by all means contact Bell Customer Service Accounts & billing. I have included their contact information: 1 866 310-BELL (2355) or dial  #611 from any Bell mobile device.

This is not something that any one of us can solve on the community forum.

Thank you for posting your question.

Take care.