How to change my device to another line

[amityleo]

I bought two lines with a device Yesterday. The device was attached to one primary number (lets assume it 638) and another number (lets assume 163) added as a family under the same account.

I just noticed today morning the internet is not working, and while consult online with bell, they mentioned it is because i inserted the sim 163 in the device, not the 638. But this was never mentioned by the sales person who sold it to us. We were under impression both number under same account would work.

What should I do to resolve this? Exchanging the mobile is not workable solution for us!!

[BellKris · Accepted solution]

Hi there, @amityleo. Welcome to the Bell Community.

Could you please clarify as to what you were told when you spoke to Tech Support? Were you told to replace the SIM card?

If so, this would be the recommended fix. While we understand it may be inconvenient at times, a faulty SIM card is not unheard of.

Please let us know if you see any change in your service once the SIM is replaced.

Looking forward to hearing back from you.

[amityleo]

Hello @BellKris , yes replacing the SIM card worked finally.

Thanks!