Issues Roaming in the USA

[Dm2]

Hi everyone.

Any ideas why my cellular data isn’t working in particular USA state? When I travel to IL my data stops working. I have had a temporary fix by switching from ATT roaming to Tmobil. But now it seems that I cant use my data despite I switch to any other US operator. Have tried everything. Reset my network settings, turn off my phone, remove sim. 

There is no problems in any other state or province. Only Illinois 

[kuyaces]

Got a US-Canada Plan (incl data). Went to US but no mobile data connection. Can I file a claim for that?

[WelshTerrier]

There is no guarantee that there will be coverage & service in all locations. Have you tried to connect manually & select the local networks where you're located? Depending on where you are at & where you are going, & the local network traffic, you may need to repeat this step several times until you capture a working network.

If you are experiencing no service at all in the area you are visiting, then you may receive an SOS message. Please turn off automatic network settings & try to manually select an available network.

Please refer to the Helpful replies with the Green ✔️

Take care.

[Traveljunky]

Travelling in the USA for a few weeks.  Today my phone goes to SOS Only mode.   I have a CAN / US / MEX plan.  This hasn’t happened in previous trips and I’ve done all the turn off and back on options.  Any explanations or advice ?   

[WelshTerrier]

Good Day & Welcome to the Bell Communiy Firum.

This can be a result of a few different things, however the majority of the time it's simply due to your phone randomly disconnecting from the network. A quick fix is to fully power off your phone and wait a few minutes and power it back on again. If it doesn't resolve the issue, check your MyBell profile to review your status.

As you are traveling and are outside of Canada, we can't guarantee service in all locations. Have you tried to connect manually & select the local networks where you're located? Depending on where you are at & where you are going, & the local network traffic, you may need to repeat this step several times until you capture a working network.

iOS / iPhone:

1. From your Home screen, tap Settings
2. Tap Cellular
3. Tap Cellular Network or Network Selection
4. Tap the Automatic switch to turn off
5. Once available, networks will appear. At this point, you may select your desired local carrier.

Android / Samsung:

1. From your Home screen, swipe down and tap the Settings icon in the top right
2. Tap Connections
3. Tap Mobile networks
4. Tap the switch to turn Select automatically off
5. Once available, networks will appear. At this point, you may select your desired local carrier.

Let us know if everything works out for you & you can connect to a network.

Take care & thank you for posting your question.

[Traveljunky]

This did not work …. 5 networks appeared.  My phone would not connect to any of them. I attempted this several times each day.  Early morning / late night / a couple times in between.  Nothing ever worked.  Not sure what good a Bell phone and USA package are if it won’t work here.   My wife’s Rogers phone works perfectly. 

[BellKris]

Hi there, @Traveljunky. Thanks for your posts, and welcome to the Bell Community.

It sounds like you may have a roaming restriction currently on your account preventing you from connecting to mobile networks outside of Canada. We'd recommend taking a look at our thread on How to remove roaming restrictions and checking out the approved solutions for how to check for these restrictions and how to remove them.

Let us know if you have any further questions. Best wishes.

[Joey1]

Been 2 time I go to the states from Canada and phone is always busy. Last time took a day to repair this time say they will call back. I don't know what is the problem but I find to have problem and was not before with other service provider. Looks like AT&T and T-mobile.. is blocking our line from so reason. Not good for our business thinking about changing people think we are closed and they cannot even leave a message on our voicemail. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

There are any number of reasons as to why you cannot connect while outside of Canada:

1. A quick fix is to fully power off your phone and wait a few minutes and power it back on again.
2. Have you previously placed a roaming restriction on your mobility account? You can check under My Plan in your MyBell profile to confirm if you have any restrictions on international and/or US calling in place. As an example, you may see "Restrict outgoing international calls" underneath Add-ons and promotional data. If you do see a restriction, you'll need to Bell Customer Service for assistance in having it removed. Once a roaming restriction has been added, it cannot be removed online.
3. Have you tried to connect manually & select the local networks where you're located? Depending on where you are at & where you are going, & the local network traffic, you may need to repeat this step several times until you capture a working network.

iOS / iPhone:

1. From your Home screen, tap Settings
2. Tap Cellular
3. Tap Cellular Network or Network Selection
4. Tap the Automatic switch to turn off
5. Once available, networks will appear. At this point, you may select your desired local carrier.

Android / Samsung:

1. From your Home screen, swipe down and tap the Settings icon in the top right
2. Tap Connections
3. Tap Mobile networks
4. Tap the switch to turn Select automatically off
5. Once available, networks will appear. At this point, you may select your desired local carrier.

To reach Bell Mobility Customer Service call: 1 800 667-0123 or dial *611 from any Bell mobile device to make this change.

Take care.