LTE outages and dead spots

[valoisi]

LTE outages and dead spots, notably in Dorval near 200 boulvard bouchard. Can anyone advise please?

[BellAntgio · Accepted solution]

Hey there @valoisi , 

Welcome to the Community and thanks for your post. 

As the Community is a peer to peer assistance channel, some extra details will be needed in order to best assist;

• Are you noticing the issue occurring while being indoors, outdoors or both? 
• Is the issue occurring while using a Bluetooth device?
• How many signal bars do you see on your screen when experiencing the issue?
• Is your network settings set to 5G, 4G/LTE, Auto, etc?
• Have you tried to restart your phone to see if it resolves the issue? If the restart doesn't help, you can also manually reset your phones network settings as well.
• What other troubleshooting steps have you tried?
• Have you noticed the issue occurring anywhere else?

Looking forward to hearing back from you.

[Jom2]

My phone and internet doesn't work also

[BellKris · Accepted solution]

Hi there, @Jom2. Welcome to the Bell Community, and thanks for your post.

We're sorry to hear about the difficulties you've been having in your area. For the Community to be better able to assist, could you please take the time to review the questions previously asked of other users and provide further details at your earliest convenience? With this, we'll be much better equipped to assist to the best of our ability.

We'd also recommend taking a look over our How To article on Troubleshooting data connectivity on your Bell phone for tips and advice.

Looking forward to hearing back from you.