Make a call, it rings and goes silent

[BruceM]

When I call a cell number, one number, the phone rings a few times then silence. Apparently the other end hears the same or answers and there is nothing. Is this problem on my end or theirs?   Their carrier is Koodo.

[BellAntgio · Accepted solution]

Hey there @BruceM , 

Welcome to the Community and thanks for your post. 

As the Community is a peer to peer assistance channel, it would be hard to determine on which side the issue may be coming from. 

• Did you and/or your contact contacted your/their technical support team to open a ticket on the matter?
• Are you noticing the same issue with other Koodo phone numbers?

Looking forward to hearing back from you.