Mobile service in the GTA

Moore
Contributor

I have the newest iPhone and the capability of 5G. I work all over the GTA (Brampton to Pickering, Toronto to Barrie) and it doesn’t matter, where I am it is rare to have full service! My service is slow and takes time to load.. half the time my phone gets kicked down to LTE or 3G.. I’m wondering, where does bell actually offer 5G? Small pockets? Specific parks maybe. I am finding 5G way worse than LTE was. Bell no longer has the infrastructure they once had. 

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Bigvee-TO
Contributor II

I think the most plausible scenario is the congestion. A result of over-selling capacity. I am in the same home, with the same trees and same terrain as I was with Rogers. I have experienced what is possible and I am disappointed with Bell. I came to the forum with the hope that it was something else but alas. 

Coverage is one thing but capacity is another. 

bigvee-to

On 5G/LTE, this area gives barely 1 bar or seldom no coverage for mobile data. Tested on multiple devices to rule out any device related issues and they all have the same issue.
Hope this does get reviewed and escalated for Bell folks to install addtional towers and extenders.

dks
Community All-Star
Community All-Star

Thanks for your concern. We have no access to Bell engineering and network plans in the forum, but what you describe is possibly a system capacity issue. There are no quick or easy fixes, either. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

j6ix
Contributor

The fix is to add more towers to boost signal strengths. If you go to downtown, obviously there is higher population and traffic density but the signals are often much stronger. This is because there are actually way more towers a customer is in range of. How I know? I am a P.Eng that design these towers.

dks
Community All-Star
Community All-Star

I agree with you that the solution is to add more towers, but as a professional who designs them you also know of the multiple requirements which must be met before that end is reached. In my own city I have seen firsthand the many layers of requirements for adding cell towers. It can be slow and tedious. New towers don’t happen overnight or even in a few months. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.