MyBell Connection Error

[Joeniffer]

Hi, my MyBell app is saying that I can't connect to your server? It's giving a "No Network" error.

 

[BellKris · Accepted solution]

Hi there @Joeniffer, and welcome to the Community.
Are you still experiencing issues trying to connect with your MyBell app?

If so, we'll need some further information for the Community to be better equipped to support you:

• Is this error occurring while both on wi-fi and mobile data?
• Have you tried in a web browser (Google Chrome, Safari, Mozilla Firefox, etc.) instead of in the app?
• What are you doing in the MyBell app when you receive this error? Are you connecting your account for the first time? Trying to log in? Viewing your usage? Viewing a bill?
• What make and model of device are you using?

Please let us know if these tips are able to help, and any further details you can provide to the Community for assistance otherwise.

— Kris

[Joeniffer]

Its working now thanks

[JLOK]

It appears this issue can arise when your logon credentials have changed.  But there is no way to get to a place on the MyBelll app to say your credentials have changed.  I just went to the app to recreate the error (and I have been trying to logon for well over two months) and received a message to say my credentials had changed and to log in again.  I did change my credentials and all is working as expected now. 

So my question to you, how can I get the message much much sooner so I can provide the proper credentials? how can I force the MyBell app to ask me for my credentials? 

[BellKris · Accepted solution]

Hi there @JLOK.

Welcome to the Community.

To be able to force the MyBell app to ask for your log-in credentials, you have two options:

• When logged into MyBell, you can go to Profile > Settings and Privacy > Log Out on App Close - This function can be toggled on so the MyBell app will log you out automatically when closed.
• You can clear the Cache and User Data in your phone's settings for the specific app. This functions similarly to clearing cookies & cache in a web browser and will log you out automatically.

Let us know if you have any further questions.

[Ian1985]

As tilted suggests I get a no network error after changing my username.

 

[Ian1985]

Reinstalling mybell app has resolved it

[Peterinto]

Hello,

I have a similar problem on my android phone.   The app worked for a while and now won't get past this error.   I can access bell from the a browser ans from my iPad but not from this app...inalso cantbuninstall the app just disable it,  and I can't find a cache to clear on android...

Any ideas ??

[BellKris · Accepted solution]

Hi there, @Peterinto. Welcome to the Bell Community.

You can clear the data and cache of an app with these steps:

1. Go to your Settings app.
2. Go to Apps.
3. Select the app in question - in this case, MyBell.
4. Select Storage; you can also select Uninstall at this screen instead of Storage.
5. Clear Data and Clear Cache will be visible at the bottom of the screen.

Give both clearing the cache as well as uninstalling and redownloading the app, and let us know if the issue persists.

Looking forward to hearing back from you.

[Chrissy]

My mybell app won't work on my phone for a few days now, little box comes up saying "no network, sorry we could not connect you to our server. Please try again later"

Anyone know how to fix this. Thanks in advance 

[BellPatricia]

Good afternoon @Chrissy,

Welcome to the Bell Community 🙂

I wanted to check in to see if uninstalling and reinstalling the MyBell app resolved this error message for you.

Hope to hear from you soon.

- Patricia

[Mushroomlady]

I've been using Bell for mobility for 5 years.  I've always been able to manage our account through the MyBell app on my phone.  

A few months ago, I went to the app as usual, but got an immediate error saying the app cannot connect to the server.

I've tried everything: different wifi, different locations, uninstalled and reinstalled the app, but nothing works.  I have to come to the browser to use MyBell. 

Any ideas? 

[WelshTerrier]

Good day! Could please verify to see if you device meets the following criteria for using the MyBell app.

The new MyBell app is compatible with iOS devices version 11 or newer and Android devices version 5.0 or newer. If you have an older iPhone or Android model, or if you have a smartphone running on a Windows or BlackBerry operating system, you will not be able to download the app on your phone & it will no longer work.

Could you also verify that your device is using the most current software? e.g. iOS 13.0 & above or Android OS 13.0 & above.)

You mentioned uninstalling & reinstalling the app. I will assume that you also completed a full power off & reboot of your device as well.

You may need to upgrade your phone to a more recent selection of smartphones in order to download the new MyBell app.

As an alternative, you did mention having to use MyBell with your web browser by logging in to bell.ca/mybell online. It is a solution; just not a fix for your app problem.

Take care.

Please keep us up to date on the Bell Community Forum

Let me kn

[bob101]

I've just switched to bell, I have the my bell app, when I first opened the app I get the Initializing screen then after a few minutes I get cannot connect to server check internet connection. The internet works and the mobile data is working just cant get the app to work. any help would be greatly appreciated.

[BellKris]

Hi there, @bob101. Welcome to the Bell Community, and thanks for your post.

We wanted to check in and see if you were still having issues setting up your MyBell app. If so, have you taken the time to review the advice and solutions provided by other users earlier in this thread?

Give them a try, and let us know if you were in further need of assistance.

In the meantime, have a great day.