Not able to receive calls from Rogers Network

[Umesh]

Since I ported my number from Rogers, I am not able to receive calls from any Rogers network. My friends who are using Rogers number texted me told me that my number is going directly into voicemail. 

[Tango1]

I just switched over to Bell from Rogers 2 weeks ago and I can't receive any calls from Roger phone numbers. When a Rogers phone tries to call me it tells them "Please enter the number of the person you are trying to leave a voice mail for" when the person enters my number it tells them "that number does not exist. I can get texts from both fine. I can also call Rogers number and its fine but when they try to call me thats when the issue happens.

I have contacted Bell technical support and they were no help and told me to contact Rogers technical support, who said since I am no longer a Rogers customer anymore they can't help me.

What do I do?

[Tango1]

I am having same issue did you solve it ?

[Umesh]

Not yet. I have called the technical support multiple times but are not able to do anything 

[BellAntgio]

Hey there @Umesh and @Tango1 , 

Welcome to the Community and thanks for your post. 

Since the Community is a peer to peer assistance channel, it would be hard to determine the cause. However we will be happy to help wherever we can. 

Can you please try/share the below;

• Have you tried to simply restart your phone?
• Have you tried resetting your network settings in your phone?
• Are others also being affected by this issue?
• Can you share any troubleshooting steps that you've attempted so far.

Looking forward to hearing back from you both.

[golfer99 · Accepted solution]

You have to call Rogers and make sure they have your number PORTED OUT of their switch. I worked for BELL for 35 years and actually worked in the department that did the porting in/out of numbers, Rogers have to have your # on PODN (ported out in their switch) and Bell has to have you PORTED IN in their switch so all calls coming in amd that you make out work properly. This is if your original number is a Rogers #. If for example you had a bell # and went to Rogers the vice versa would have to be done but if you came back to BELL with a BELL # then Rogers would need to have you UNASSIGNED in their switch.

[Umesh]

Same reply I got from Rogers 

[Umesh]

I have tried changing sim, restart phone, change the sim to other phone, reset network. But nothing worked. It's Bell backend people have to do it.

[golfer99]

Is your number a Roger's or BELL number and are they getting the BELL or Rogers voicemail when they call your number

[Umesh]

My number is ported from Rogers. When people from Rogers network calling goes into Rogers voicemail. 

[golfer99]

Then the issue is definitely on Rogers end as it must be still programmed and not ported out if people are getting Rogers vmail. If it was done correctly and ported properly on Rogers end people calling would never get the rogers vmail.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Did you port your numbers from Rogers / Fido?

If so, have you receive your new SIM or device, if not, have you visited bell.ca/numbertransfer or call 1 866 412-7048 to transfer your number from your previous service provider. If transferring a mobile number, make sure you have the device with your old SIM card powered on, as you will receive a text message to confirm the transfer.

Your new SIM or device will come with a temporary Bell phone number. Your transferred phone number will replace the temporary number once the process is complete.

While your number is being transferred, your previous service will continue to work, although there may be a short period of downtime while the actual transfer is taking place. We will contact you if there are any problems with your number transfer.

Note: for security purposes, your current wireless service provider may send you a text message during the number transfer process asking you to authorize the transfer of your phone number to Bell Mobility. Did you receive a text message, please check your email or contact your wireless provider?

If you did not receive a text message, please check your email or contact Rogers / Fido your previous wireless provider to confirm your account transfer?

How to bring my mobile number to Bell

Take care.

[TCS]

I am having the same issue and am having no luck getting support from Bell. I've tried requesting calls from a manager twice with no success. Am about to leave Bell if they won't call Roger and get this resolved.

[Amanda2134]

Since I switched over to bell services from Roger’s. I have slowly realized that I cannot get any phone calls from anyone using Roger’s, and when they call me it goes to a Roger’s voicemail. I have been applying for jobs, and have had issues with receiving call backs, and this is Apsolutly unacceptable, I’ve spoken to several people online and over the phone, and no one seems to care or have any insight. I will have to switch back if this isn’t resolved and it seems many others are experiencing this also, bell is not providing the services they promised and honestly I think we deserve money back. 

[Keebler]

Have had people try to call me and they get an automated message stating "cannot connect".  I can call out, I can text message. There are no numbers blocked, airplane mode is not on, call waiting is off, call transfer is off. Some people are able to call me and a lot are not. Help!