Why am I suddenly only getting 3G?

[JMNelson]

Within the last week or so I’ve gone from having LTE coverage to 3G. I’ve changed no settings and haven’t travelled outside of any area I don’t usually go. I called in when someone else commented that they were having the same issues and Customer Service was useless as I’m still having the issue.  What is going on???

[BellAntgio · Accepted solution]

Hey there @JMNelson , 

Welcome to the Community and thanks for your post. 

Signal reception can be affected by many factors such as topography, line of sight to towers, network congestion due to heavy traffic, where you're located when attempting to use the service (indoors, basements, etc.) and many more. 

In order to have a better understanding of the issue, please provide all of the below information;

• Is your phone 5G compatible? If so, try changing your network settings to 4G/LTE to see if the same issue occurs.
• Is the issue happening indoors, outdoors or both? If indoors, have you tried Wi-Fi calling?
• Is your phone updated to it's latest OS/IOS version?
• Have you tried to simply restart your phone and/or manually reset the network settings? If you haven't tried either, give it a try and let us know the results.
• What troubleshooting steps have you tried?
• You've mentioned getting in touch with customer services, were you put in contact with our technical support team to get your concern verified and open a ticket if needed?

Looking forward to hearing back from you.

[JMNelson]

Hi! 

I did all of those troubleshooting items. It fixed nothing. But considering that Bell and Telus share towers and my friends on Telus were having the same issues I was, it’s looking like it’s not a phone issue, it’s a service issue. I’m curious to know what happened.

[BellAntgio]

Thanks for the details @JMNelson , 

We'd like to have a closer look into it and have sent you a private message with the needed details to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.

[trouble 5G]

since i switched from Fido to Bell 5G i always having trouble getting 5g mostly 3g or LTE only and can't play or open videos. I am sick looking for a location and even i get 5g the videos don't play continous.

[dks]

Thank you for your concern. Please see the green checked helpful reply to see what further steps you might take.