Why are certain phones not available?

[ClashCity]

For years I've put off upgrading because Samsung got rid of the expandable microSD slot that many of us loved. Then I come to find out that the new S line is available in up to 512 gb. So why then if Samsung makes 512 and 256 gb phones do we only get the option for 128 gb on the Bell website?

[dks · Accepted solution]

Thank you for your question. Often it has nothing to do with Bell. Certain phones may not be available from the manufacturer, so they are not listed by providers. Manufacturers will often do paper launches with a product released many weeks later. If you find the phone you want from a Canadian vendor, you can bring your own device to Bell. It can be risky to buy from a non-Canadian or grey market vendor as the phone may or may not be compatible with Canadian providers. 

[WelshTerrier · Accepted solution]

Good Day.

A very good question. Bell carries the most popularly priced products that it's customer have come to expect.

There are numerous factors & variables taken in to consideration when determining what a reseller carries in their inventory. E.g. Affordability, price, demand for the product, inventory level, availability, etc.

There are contracts & committments on product & its delivery that are agreed to between suppliers & resellers. E.g. Bell - Samsung, Apple, etc.

There is no company in this country that would ever commit to carrying all makes, models, colours, & options of every type of device manufactured. They would not be in business very long.

The cost alone to warehouse & market such a vast inventory would be excessive.

Through analytics & marketing research, you carry products that are priced that best meet your customer demands & expectations.

Take care.

[Jaydave]

options are limited, new phone presented is the iphone 14? is this a bug or am I doing something wrong?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Please elaborate on your question & provide further specific details? Have you checked out the Bell web site? Which manufacturer & model of phone are you looking for?

I have included a complete listing of the devices by manufacturer that are available from Bell in the document below.

Cell Phone Deals - iPhones and Android Smartphones | Mobility | Bell Canada

Have you contact Bell Mobility Customer Service for device details? Call: 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.