Cancelling Home Phone, Fibe/Satellite TV, Internet & Equipment return/refunds

[Linda_S]

Is it possible to cancel my Fibe tv and internet via MyBell? I understand I can call on the phone but have trouble hearing sometimes and prefer a "written" confirmation that I've cancelled those services (but am keeping my land line). 

Is there anywhere or any way, on MyBell, to confirm that I purchased my PVR / receiver from Bell way back when? I agreed to pay extra for a certain number of years and then it would "be all mine", as explained to me at the time. The online bills don't go back far enough to show this (over 10 years ago). There are no equipment rentals on my recent bills, also no option to "deactivate" my PVR / receiver like there is on the other 2 devicrs that play but don't record. Do either of these prove that I purchased it?  I did read a thread elsewhere on here that a customer with a satellite receiver was told they had to return or pay for it even though they, too, were under the impression they'd purchased it. 

Lastly, is it best to wait for labels to arrive in the mail or try to print my own through the "return equipment" procedure? I realize returning equipment does not cancel the service. And do we have a choice between using Purolator or Canada Post? 

Thanks very much for any help or insight. 

[Linda_S]

Update: I was able to cancel by phone but rep was not able to tell me what equipment needs to be returned. He said it would be in the email but it is not. (I could not find a way to edit my previous post.)

[BellNick]

Hi there @Linda_S 
Thank you for your post and welcome to the Community.

The internet modem would need to be returned when cancelling the internet service.
As for the television receivers, if you log into your MyBell profile and click on "Go to TV overview" and then click "View details" under the Equipment section, it will show all your equipment. If you have any equipment that is Bell owned it will have a spot that says "Rental Fee". If you do not see the this listed, the equipment does not need to be returned as you would own the equipment.
I have attached an example of what it would look like.

Hope this helps and Community is here if you have any further question. 

[Linda_S]

Thank you so much, @BellNick ! I'd looked there before but didn't know how to interpret it all. All that's showing is location, MAC address, option to upgrade for the PVR, and options to deactivate or remove the other two. No rental fees, even of zero dollars. If I can figure out how to upload an image, I will share it here. Again, thank you so much! 

[WelshTerrier · Accepted solution]

To cancel Internet, TV, and Home phone

You will need to call: 310-BELL or 1-866-310-BELL (2355)

Final bills

Your final bill will arrive within 40 days after cancellation.  Your final bill may include the following items:

• Final regular monthly charges:
  If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
• Early cancellation fees (if applicable):
  If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service, and will be added to your final bill.

Equipment return

If you are currently renting equipment such as TV receivers or modems, you will need to return these to Bell.

Note: Do not return your rented equipment to a Bell store.

After your service is cancelled, return instructions will be sent to you by mail within 10 business days. The letter will include a prepaid shipping label for free returns. If you wish to return your equipment prior to receiving the shipping label or if the label does not arrive within 10 business days, visit bell.ca/equipmentreturn or check out How to return your Bell equipment.

If you don’t return the equipment, or return it damaged, Bell may charge you an equipment non-return fee. This can range from $75 to $599.

[Bill234]

I want to stop all TV channels

[WelshTerrier]

If you haven’t already contacted Bell to cancel your TV service, please do so before you return your rental equipment. Returning your rental equipment does not cancel your service.

Bell Fibe TV or Bell Satellite TV

1. To cancel your Bell Fibe TV service after it’s been activated, call 1 866 310-BELL (2355).
2. To cancel your Bell Satellite TV service, call 1-888 SKY DISH (759-3474).

After your TV service is cancelled, rental equipment return instructions will be sent to you.

You will need to return your rental equipment within 30 days, an equipment non-return fee may be charged to your account for each piece of rental equipment outstanding. Do not return your rented equipment to a Bell store.

Let us know on the Bell Community Forum if we can provide any further assistance.

[AlexS]

Yes if you signed a contract. Be careful with the time you cancel. The last bill for my residential service was charged with full price. Mobility agreement might has a similar clause.

[1983]

How can I cancel the Fibe Tv app using the Bell app on my phone?

[WelshTerrier]

If you are wishing to cancel your Fibe TV app service, you can not do so using the MyBell app on your mobile device. Removing the Fibe TV app from your device will not cancel the service as well.

To cancel your Bell Fibe TV app service after it's been activated, please  call: 1 866 310-BELL (2355) or dial *611 from any Bell mobile device.

Thank you for your question.

Take care.

[Arjen]

I canceled my bell internet on 10th November and they sent me last bill and i paid it then due to canada post was on strike i couldn’t return their equipment and they charged me for this also by using my extra balance in bell online application. My question is i sent them back so can i get my refund ?

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

 After Bell receives your returned equipment, if you have a credit balance remaining on your account, Bell will mail you a cheque within 90 days of your final bill to your mailing address on file.

The Canada Post strike began on Nov. 17, 2024. When did you return your equipment back to Bell?
Canada Post stopped their delivery services from Nov.15 - Dec.17, 2924. Did you return your equipment after this date or did you return your equipment using Purolator?

If you have already contacted Bell to cancel your service, you can reconfirm this by calling 1 866 310-BELL (3255) before you return your rental equipment. If you do not return your rental equipment within 30 days after cancelling your service, an equipment non-return fee may be charged to your account for each piece of rental equipment outstanding.

Please note it can take 7-10 days from the time you sent your package for items to arrive at our warehouse and to be processed. If you were billed equipment non-return fees, it can take 1‑2 bill cycles for the return to be credited and to appear on your bill.

Here is a link to assist you on Equipment Returns

How do Bell equipment returns and refunds work?

How do equipment returns and refunds work? : Return policy for Bell customers : Returning your Inter...

Take care.

[LornH]

I returned 4 fibe boxes in October, receipted for in Nov, charged - without contact - $1300ish for no return in Dec, billed for them in Jan. 

Bell resolved, said to ignore the charge.  Now I'm getting overdue notices. 

1. Why can they not correct the account before the next billing cycle?

2. Why can they not stop the overdue notices?

I'm good with this until another automated process releases this to the credit bureau and/or other nonsense ensues. Do the ops guys know not to cut off my service? Would the technicians respond to an outage of they saw an overdue charge?

[BellPatricia · Accepted solution]

Hi there @LornH 

Thank you for reaching out to the Bell Community.

If you have returned rented equipment after being charged the non-return fee, it takes up to two billing cycles from the date you returned the equipment to receive the credit on your monthly invoice. If the bill is overdue, late payment notices will be sent automatically.

In any event you encounter a technical issue we would most certainly assist with troubleshooting, even if there is an overdue balance. 

Please keep an eye on your bill and don't hesitate to let the Community know if you do need any further assistance. 

@BellPatricia 

[OllieS]

I had to buy a second remote to replace one my puppy chewed.  I’m moving and will no longer be with Bell.  Do I need to return the chewed remote or just the one I purchased?