Cannot setup for PAP or make payments with credit card online

[David4]

I can't set up for pre-authorized payment or make any payments with my credit card using MyBell. It gives me an error saying wrong card number and security code.

I am able to make credit card payments through the phone using the same card number and security code.

[BellPatricia · Accepted solution]

Hi there @David4, thank you for reaching out to the Bell Community.

Are you still getting an error message when you try to make a payment via MyBell? 

If so, can you share if you are using the MyBell app, or accessing MyBell through a browser? If using a browser can you test through the app, and vice versa?

Another option would be trying to make a payment with a different credit card, if possible, to see if the same thing happens.

Keep the Community posted.

- Patricia

[Tori Billing]

Hi Patricia in having the same issue with setting up pre authorized payments through both card and bank .. says card number is wrong (it is not) and that there is an error when trying to go through bank account 

[BellPatricia · Accepted solution]

Hi @Tori Billing,

Thank you for reaching out to the Bell Community.

Can you share a screen shot of the different error messages you get when you try to set up pre authorized payments? What type of card are you using (e.g. Visa, Mastercard, Debit)?

Have you tried setting up the payment directly in the MyBell app or website? 

For a step by step, check out this How To: How to set up pre-authorized payments in the MyBell app

Keep the Community posted.

- Patricia

[Annoyed guy]

Every time I try to do anything with the My Bell App, including update my credit card for preauthorized payments or modify my tv channels, I get the "internal server error, please try again later" mesaage. Its been this way for weeks. Virtual assistant is completely useless and just sends me in circles and I've been on the phone waiting for over an hour now. Why is the customer service so terrible?

[WelshTerrier]

Good Day & Welcome to the Bell Community.

Sorry to hear that you are experiencing this issue. You mention that everything that you try to do with the MyBell App results in an "internal server error, please try again later" message. Can you please elaborate? Modem model, internet package, etc.

I have included the following ideas for you to pursue.

1. Which device are you trying to use the MyBell App on? Mobile phone, Tablet, P.C., make & model
2. Do you have more than one device that you can check to see if you are experiencing this same issues?
3. Have you verified that your operating system & the app are up to date?
4. Have you tried rebooting the device? (Full power off / on)
5. Have you tried uninstalling & reinstalling the MyBell App?
6. Are you experiencing these same issue if you log in to your MyBell account with a web browser?
7. Are using a Wi-Fi connection or ethernet connection?
8. Are there any error messages on your modem?
9. Have you recently rebooted your modem? Unplug the power cable for the modem from the power source.  
   Wait at least 30 seconds or so. Plug the modem back into the power source. The lights on the modem will blink. Wait for them to stop blinking.

There are any number of other additional factors that can result in the error message that you mention. E.g. time of day, network traffic, maintenance, etc.

I am hoping one of my suggestions above will solve your issue.

Thank you for contacting the Community Forum.

Take care.

[dks]

I understand that. Please ensure that you have the latest revision of the MyBell app. It appears that app updates are arriving fast and furious. I have also found that logging out, shutting the phone down and restarting and then logging back in can make things work. 

[Yashk]

Im not able to setup my credit card for authorized payment or weather i try paying my phone bill through bell app it always show internal error try again.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for posting your question. Can you please provide us with additional information?

1. Which Bell app are you using?
2. Have you verified that you are logged in to your MyBell account?
3. Is your device iOS / OS up to date?
4. Have you powered your device off and back on?
5. Please remove the MyBell app, download it once again & reinstall it on your device.
6. At what point in the bill payment process are you getting the error message?
7. Please reconfirm the credit card information that you are entering on the My Bell app.
8. As an alternative have you tried to login to you MyBell account using a web browser to pay your bill?

Please check out the following web link. This will assist you in paying your bill using the MyBell app.

My Bell app: How to make a credit card payment

Please advise if we can be of further assistance.

Take care.

[Marski]

Me too!!!

[BellKris]

Good morning, @Marski. Welcome to the Bell Community, and thanks for reaching out.

We invite you to review earlier responses in the thread and take a look over the questions asked of previous users, as well as troubleshooting tips and advice. If the issue continues to persist after exhausting all options, we ask that you follow up and provide as many details as you can and provide a screenshot of the error in question.

Let us know if you were still in need of assistance. Best wishes.

[Haubr]

Having trouble setting up Autopay. Tried both app and MyBell. Confirmed my info is correct with my Financial Institution. Still get error message.

[BellKris]

Good morning, @Haubr. Welcome to the Bell Community, and thanks for reaching out.

We invite you to review earlier responses in the thread and take a look over the questions asked of previous users, as well as troubleshooting tips and advice. If the issue continues to persist after exhausting all options, we ask that you follow up and provide as many details as you can and provide a screenshot of the error in question.

Let us know if you were still in need of assistance. Best wishes.

[Haubr]

I am trying to set up Autopay through my bank account to get the $10 monthly discount on my mobility plan. I deleted and reinstalled the Bell app, also tried through MyBell. Get same message once I have entered my bank info and hit continue. Get error message ‘Technical issue, cannot process’

[Haubr]

My problem was with automatic debit to my bank. Bell customer service had to set it up manually. Done now!