Chose wrong rate plan, how to change my rate plan

[Paulmr]

I have been trying to call bell for over a week about my new plan that was not what I expected and would like to resolve this issue before my bill gets out of control. 

[BellAntgio · Accepted solution]

Hey there @Paulmr,

Welcome to the Community and thanks for your post.

In the instance that you chose a rate plan that does not suit your need, you can access MyBell at Change My Plan to review your options and change your plan to match your needs.

One thing to remember is MyBell will only show you the plans that you qualify for and always remember to read the full plan details as some offers displayed may only be available for new activations.

Let the Community know if you have any questions.

[Anonymous17]

Is it Not dumb that a person cannot change their as they want to be. I have never seen it anywhere else where your provider force you to stay on your current plan. Welcome to Canadian monopoly. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

I am not sure I fully understand your question. Can you please provide further details in terms of the mobility service that you do subscribe to?

Have you checked out your mobility service agreement? Are you on a monthly or prepaid plan? Did you obtain a device from Bell under a 2-yr SmartPay agreement?

I am not aware of any plan that Bell Mobility offers that restricts you from changing to another plan. You can also switch providers at any time.

If you are on a SmartPay plan, you may change your plan at any time to one of Bell's available Bring Your Own Device plans and pay your device in full with a one-time payment on the following invoice, ending your device financing arrangement.

 If you end your Bell SmartPay Agreement early, then your remaining device payments will become due immediately. If you are ending your Service Agreement at the same time, the remaining balance on your Agreement Credit (plus applicable taxes) will also become due immediately. The Device Return Option Deferred Amount (if applicable) will also come due.

Have you checked out your options by accessing MyBell. You can access MyBell with this link: Change My Plan

Let us know if we can be of further assistance.

Take care.

[Kuldeep]

Hlo sir

i want to change my plan

can you tell me about $40 plan I already have this plan but I don’t know how many mb you gave me in these price

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a peer-to-peer website. As such, we do not have access to this type of account information. If you wish to view what is included in your plan, you can do so on MyBell. 

To view your agreement, you will need to sign in to you MyBell account using any web browser.

Your mobile agreement is located in MyBell > My Profile > Service profiles > Mobile > View my Bell mobility agreements. (Top right side of page below your mobile number.)

You can view, download, or print your agreement from here.

If you wish to also see your current device usage, log in to your MyBell  account. Select > My Services > Bell Mobility device > Select > View Usage.

Should you require further specific agreement information or if you wish to make changes to your plan, please contact Bell Customer Service.

Please call 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[Sobhan]

 Hi everyone! I have a mobile plan with 100GB of internet per month, but I don't use that much data. How can I switch to a different plan with a lower internet volume? Please advise

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a peer-to-peer website. As such, we do not have access to this type of account information. If you wish to view what is included in your plan, you can do so on MyBell.

To begin with, you should review your agreement, you will need to sign in to you MyBell account using any web browser.

Your mobile agreement is located in MyBell > My Profile > Service profiles > Mobile > View my Bell mobility agreements. (Top right side of page below your mobile number.)

You can view, download, or print your agreement from here. Depending on the terms in your agreement you may or may not be able to change plans. To view the availability of plans that you can change to, please login to MyBell > Select  Mobility service. Select > Change plan. This will open a web screen that will show you which plans you may be able to change to. If available, Select > the plan you wish to change to. Follow the onscreen prompts, > Confirm your change. Save > your changes & exit.

If no plans show up as being available for you to change to, please contact Bell Customer Service.

Please call 1 800 667-0123 or dial *611 from any Bell mobile device.

Take care.

[muxx]

Dear Bell Community,

I'm not sure why I've been paying for the expensive Ultd Share Essential BYOD 75 plan at $97 per month before discounts. I also have Bell internet (Fibe 150) at home. Given this, may I switch my mobile phone plan to the current special offer Ultimate 100 plan for $39 per month?

If so, how can I make this change manually? Or will I need to contact Bell customer service?

Thank you!

[WelshTerrier]

Good Day.

Thank you for posting your question.

We do not have access to this type of account information. If you wish to view what is included in your plan, you can do so on MyBell.

To begin with, you should review your agreement, you will need to sign in to you MyBell account using any web browser.

Your mobile agreement is located in MyBell > My Profile > Service profiles > Mobile > View my Bell mobility agreements. (Top right side of page below your mobile number.)

Depending on the terms in your agreement you may or may not be able to change plans. To view the availability of plans that you can change to, please login to your MyBell account.  Select > Mobility service. Select > Change plan. This will open a web screen that will show you which plans you may be able to change to. If available, Select > the plan you wish to change to. Follow the onscreen prompts, > Confirm your change. Save > your changes & exit.

If no plans show up as being available for you to change to on MyBell, please contact Bell Customer Service.

Please call 1 800 667-0123 or dial *611 from any Bell mobile device.

Please note: The pictures you have posted indicate that the promotion is limited to: "New activations only; must bring your own phone."

Take care.

[Gagan1]

Hi i want to change my bell plan its to expensive for me I am paying around 70 something dollars just for the mobile data i want to get the plan under 50$ tell me please what should i do 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Which plan do you currently have? To begin with, you should review your agreement, you will need to sign in to you MyBell account using any web browser.

Your mobile agreement is located in MyBell > My Profile > Service profiles > Mobile > View my Bell mobility agreements. (Top right side of page below your mobile number.)

Depending on the terms in your agreement you may or may not be able to change plans. To view the availability of plans that you can change to, please login to your MyBell account.  Select > Mobility service. Select > Change plan. This will open a web screen that will show you which plans you may be able to change to. If available, Select > the plan you wish to change to. Follow the onscreen prompts, > Confirm your change. Save > your changes & exit.

If no plans show up as being available for you to change to on MyBell, please contact Bell Customer Service by calling: 1 800 667-0123 or dial *611 from any Bell mobile device.

Prepaid plans:

• You can choose whether the change will take effect immediately or at the start of your next billing period.
• To complete the change, you must have enough funds on your account for the new plan.

Monthly plans:

• You can choose whether the change will take effect immediately or at the start of your next billing period. Until then, your current rate plan and included features remain in effect.
• You cannot change your rate plan while a device upgrade request is in progress. Once you activate your new device, you can change your plan.
• You cannot change from a monthly plan to a prepaid plan and vice versa.
• If you're currently on a rate plan that's been discontinued, you won't be able to get it back once you change it.
• When your contract expires, you don't have to do anything. You can keep your current rate plan as long as it's still in our billing system.

How to change my Bell Mobility rate plan online

Take care.