Data roaming charges while Cellular Data is off

[SomeScreenName]

One of the phones on my plan went to the US for a month. They turned Cellular Data off in Canada and didn't turn it back on until they got back. They were charged for 4 days of roaming for data events while there, and no one can explain why. One customer service rep said it was because WiFi assist was turned on, but apple says that WiFi assist won't switch to cellular if you are roaming. How do I know what really happened so it doesn't happen again for the other travel to the US we have planned?

[dks]

Thank you for your question. The point my colleague @WelshTerrier is making is that whether an action is subscriber-initiated or not, the sending or receiving of texts in the US or internationally involves the use of chargeable data. Please see the Bell Terms of Service document found here for more information; specifically S. 19. on p. 4. which specifically refers to Wireless Services usage Charges. 

[WelshTerrier]

Good Day.

Thank you for your insight & feedback on what you consider to be SMS texting.

The Bell Community Forum is a place for you to ask questions, find answers and share your thoughts with other members. This is a true peer-to-peer community space. It is built upon a foundation of members trying to help each other out by asking and answering questions, sharing thoughts, ideas and solutions.

We cannot set or change policy on this website. We can only do our best in helping each other out.

You may choose not to like the answer to the question or even the solution the problem, but there is little else that I can offer up to you other than what I mentioned earlier.

I do not work for Bell. I am only one member of many Bell community members trying to help each other out.

Unfortunately, it is what it is and there is little I can do to change this.

Take care.