- Community Home
- My account
- Data roaming charges while Cellular Data is off
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-08-2023 06:01 PM
One of the phones on my plan went to the US for a month. They turned Cellular Data off in Canada and didn't turn it back on until they got back. They were charged for 4 days of roaming for data events while there, and no one can explain why. One customer service rep said it was because WiFi assist was turned on, but apple says that WiFi assist won't switch to cellular if you are roaming. How do I know what really happened so it doesn't happen again for the other travel to the US we have planned?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-22-2023 05:44 PM - edited 12-22-2023 05:46 PM
I go to florida 2 a year for 6 weeks. This year when I got my bill on returning there was 7 days of roaming.
Before I crossed into USA I turned Data off and it was still off when I returned to Canada. When I called Bell to inquire they told me that the only way was to remove sim card. I have being doing this for 30 years Y now. I cant belive that I have to remove the sim. Does turning off Data no longer work
Whats going on
Rick
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-23-2023 08:08 AM
To avoid roaming charges when outside of the country you can remove your SIM card. That is one method.
You can also turn off Data & Roaming in your device settings. This will avoid data roaming charges on your device by disabling the function altogether and using Wi-Fi instead. To turn off data roaming, select Settings > Cellular > and move the Data Roaming slider to off. When this setting is turned OFF, you will no longer have access to data services (email, web browsing, etc.) over a mobile network and data roaming charges will not be incurred. This does not affect text or voice usage. Keep in mind, that data roaming charges will apply when you choose to manually check email or sync contacts and calendars over a mobile network.
The easiest method to avoid all roaming charges is to turn on the Airplane mode setting on your device. You can also use airplane mode to avoid roaming charges when travelling. You won't be able to send or receive text messages or phone calls, or use data services, but you could connect to a Wi-Fi network to check your email or browse the internet. This by far is the safest method of avoiding all roaming charges. Wi-Fi and Bluetooth can also be enabled separately while the device is in airplane mode.
Hopefully this has been of assistance to you. Thank you for reaching out to the Bell Community Forum.
Take care.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-23-2023 09:53 AM
Your not understanding the problem. Several post have said thats what there doing as well as myself put the roaming charges still appear on the bill after turning Data Roaming off.
Can you explain Y
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-06-2024 09:09 PM
I am overseas and i havent used my phone but i am getting charged for roaming. I dont want to use my pgome while i am out of the country. Y am i being chatged i havent used any data or made calls or text
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-07-2024 06:58 AM
Although you may not be using Roaming, your device can access data unknowingly to you. If you do not completely power your device off and / or turn off roaming & data, your device can be doing updates, etc.
The surest method to avoid any further roaming charges is to turn your device Airplane mode to on. This will eliminate any potential future You will still be able to connect to a Wi-Fi network & use Bluetooth. You would just need to turn them on manually.
Take care.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-30-2024 11:28 AM - last edited on 03-30-2024 11:44 AM by BellKris
I received similar message for $16/day with roam better while i am in China. but I didn't turn on data roaming at all. it is always disabled. how is the roaming charge enabled? receiving message text (by the way, I haven't opened the message yet)?
Can you help to clarify it? can you also suggest how to avoid the roaming charges? i do need to receive message text randomly due to so many two-way authentication services.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-10-2024 09:39 AM
I have this issue right now and am on with a Bell rep that has no idea why. Small packets of data triggered roam better charges even though data roaming is always off. This is definitely a Bell issue that they can't figure out. I shouldn't have to turn my phone to airplane mode when data roaming is off. Bell get your act together
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-10-2024 09:59 AM - last edited on 04-10-2024 10:25 AM by BellAntgio
This isn’t an issue specific to Bell. If you Google this problem you will get threads from lots of customers with other providers.
- « Previous
-
- 1
- 2
- Next »
New to our forum? These guides will help you find your way around quickly.