Getting an error when trying to pay bill "an error has occurred due to session timeout"

[LLabelle]

Every time i try paying my bill, it says "an error has occurred due to session timeout". What does this mean when you literally just signed in and tried to pay your bill?

[BellKris]

Hi there, @LLabelle. Welcome to the Community.

We wanted to check in and see if you were still having issues completing payment. If so, could you please provide further details?

• Are you trying to pay via the MyBell app, or in a web browser? If only one, have you tried the other option?
• If using the app, have you made sure that the app is up to date? What OS is your phone running on?
• If using a web browser, what browser are you using? Have you made sure to try clearing your cookies & cache and trying again?

We'd also recommend taking a look at our support page on How to pay my bill so you're aware of all your options in case of any issues.

Looking forward to hearing back from you.

[Yuliia]

you cut off my connection, I can’t pay for the connection, the app shows an error!!!!

[BellKris · Accepted solution]

Good morning, @Yuliia. Welcome to the Bell Community.

Could you please clarify as to what error you're receiving? Is this an error when trying to log into your MyBell, or is it an error when trying to complete payment? If the latter, have you tried any other payment method? We have a useful Support article here on How to pay your mobile phone bill with more details as to each option.

Otherwise, please feel free to share a screenshot of the error in question - we ask that you make sure to censor any personally identifying info in the picture before posting.

Looking forward to hearing back from you.

[Richard]

Is anyone else having an issue paying there bill on the bell app? Every month I try and I get a internal server error. I've deleted the app and reinstalled but the issue still exists. Ever since they did maintenance on this app a few months back I haven't been able to pay through it.

For the time being I am paying it through my mobile banking app but it's convenient paying through the bell app because the payment is immediate where if you pay through the banking app it takes 3-5 business days.

Hope someone can give some info.

[WelshTerrier]

If the MyBell is not working, have you tried paying your bill on the MyBell web site? This is just another alternative when experiencing this type of problem. Another suggestion would be to set up Pre-authorized payments on MyBell using One Bill.

In terms of issues paying your bill with MyBell app. Which device are you using? Is your device up to date? The MyBell app is optimized for iOS 13.0 and above and Android devices version 5.0 or newer.  Have you completed a recent hard reboot of your device?  All apps are up to date?

Let us know, if you require further help.

Take care.

[Johnjrf · Accepted solution]

I get the stupid error as well. I even tried through there website. Then it clicked in that I forgot to make sure I had money in my account as I was using visa debit. So once I put the right amount of money into the proper account. It worked and I didn't get the error anymore.

So try making sure you have the proper amount of money in your account and also have the right card you're using to pay the bill. Hope that helps

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for sharing this with the community members. There are no stupid errors. We all make mistakes.

When paying a bill, insufficient funds in the account will result in this type of error. As a special note, debit cards can not be used as a form of payment.

Take care.