Help adding money to Bell account

April
Contributor

Three days I’m trying to add money on my Bell account which is $30 every month. And it seems not to be working what is going on?

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1 helpful reply

Accepted Solutions

WelshTerrier
Community All-Star
Community All-Star

Could you please elaborate on what you mean by add money on my Bell account?

Have you added you service account to MyBell? If not, you need to do so before you can setup Pre-authorized payments.

If you wish to apply a credit to your account, you can do so on MyBell on the main page, by simply selecting Make a payment. From here you can choose a payment method using your bank or credit card. If you are using this method of payment, you need to allow for the transaction to be processed & sent to Bell. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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WelshTerrier
Community All-Star
Community All-Star

Could you please elaborate on what you mean by add money on my Bell account?

Have you added you service account to MyBell? If not, you need to do so before you can setup Pre-authorized payments.

If you wish to apply a credit to your account, you can do so on MyBell on the main page, by simply selecting Make a payment. From here you can choose a payment method using your bank or credit card. If you are using this method of payment, you need to allow for the transaction to be processed & sent to Bell. 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

BellAntgio
Moderator

Hey there @April

Welcome to the Community and thanks for your post. 

In order to best assist, a few more details will be needed;

  • Are you referring to a postpaid or prepaid service?
  • Are you trying on the MyBell app or website?
  • What error or issue are you having?
  • What troubleshooting steps have you taken so far?

Looking forward to hearing back from you.