How do I get usage details for previous bills?

[4444]

I need to see a specific day in my phone history, more than the usage detail you see on my bell, I had a loaner phone at the time so I can't scroll back to check what happened.....how do I do this?  Pay a fee?

[BellAntgio · Accepted solution]

Hey there @4444 , 

Welcome to the Community and thanks for your post. 

Due to the current privacy laws in place, the only information pertaining to your usage we can provide is what is showing in MyBell.

Let the Community know if you have more questions.

[Usage]

Hello, when trying to look at the details on my phone records, some numbers pop up and some say unknown. Why is that? Where can I retrieve a copy of all txt and phone details received and sent?

[User_2023]

I am looking for breakdown of my bill from one of the month in 2022 and in the bill generated by BELL do not include any breakdown of the call logs. I tried reaching out to BELL customer care but they are saying we cannot do anything more than what I see on the bill. Need to know what is my option to get detail call logs for any past month if the bill do not show that details. 

[WelshTerrier]

I wish I could solve your issue. The information you are requesting is no longer available. MyBell is your only source of stored details. Mobility usage details are only maintained for 6 months plus the current billing period. Home phone detailed usage is also only maintained for 6 months.

Bill payment history is maintained for 18 month. It does not include any Mobility or Home phone usage details.

I can only suggest that if you require this information on a regular monthly basis; you can download each months usage details to your computer as a CSV file. This option is available at the bottom of each usage detail page. The last 6 months is maintained and available for you to download.

Take Care.

[Coca-Cola]

How long does Bell keep record of call ant text information (numbers, date, time, etc)?

thanks

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Mobility usage details as shown online are maintained & viewable on MyBell for 6 months plus the current month. Select > your Mobility service. Select > Usage. You can view & download the available information by month to a CSV file for storage & viewing offline.

Billable monthly information is maintained on MyBell for up to 18 months. This is also available for download & print to pdf.  If you are looking to print a bill beyond 18 months, you will not be able to do so online as bills are only kept for a rolling 18 months. 

If you require any further specific details beyond what is shown online, you will need to reach out to Bell Customer Service & request a bill reprint.  There will be a cost to reprint this information.

Take care.

[Coca-Cola]

Is there a requirement by law to keep the non-billable mobility usage records beyond 6 months?

[hllmobile]

Subject is question.  We would like to have the telephone numbers of text message source and destinations.  Is this available separately or as a modification of our existing billing statements?