How to manage my service appointments

jalake
Contributor

i have an appointment on Monday April 24th afternoon to have a new PVR installed. I have changed my mind on the rental so I would like to cancel the rental and my appointment.

Thanks

 

1 12 7,033
2 helpful replies

Accepted Solutions

BellAntgio
Moderator

Hey there @jalake, thanks for reaching out to the Bell Community.
You can easily make changes to your appointment using the Manage your appointment tool.
To learn more check out this article: Manage your appointmentOpens in a new tab or window
Let the Community know if you need help with anything else.

View reply in original post

Good Day & Welcome to the Bell Community Forum.

Please do not fret! We are here to help you out.

Have a look at the following. If need be, contact Bell. I have included this information to assist you as well.

You can easily make changes to your appointment using the Manage your appointment tool.
To learn more, check out this article: Manage your appointment : The Manage Your Appointment tool (bell.ca)

If more convenient, please call: Fibe TV: 1 866 797-8686  Satellite TV: 1 888 759-3474

Let the Community know if you need help with anything else.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

View reply in original post

12 REPLIES 12

AlexS
Expert Contributor II

You have to chat with some online or phone agent before midnight. There’s only delayed replies from employees on this forum.

BellAntgio
Moderator

Hey there @jalake, thanks for reaching out to the Bell Community.
You can easily make changes to your appointment using the Manage your appointment tool.
To learn more check out this article: Manage your appointmentOpens in a new tab or window
Let the Community know if you need help with anything else.

Joe m
Contributor

Please cancel my appointment

WelshTerrier
Community All-Star
Community All-Star

Good Day & Welcome to the Bell Community Forum.

I wish I could help you out. This is a peer-to-peer website. As such, we do not have access to your account details on the Bell Community Forum. 

You can easily make changes to your appointment using the Manage your appointment tool.
To learn more, check out this article: Manage your appointment : The Manage Your Appointment tool (bell.ca)

If more convenient, please call: Fibe TV: 1 866 797-8686  Satellite TV: 1 888 759-3474

Let the Community know if you need help with anything else.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

I’m trying to confirm that I am home but I keep saying error. I hope the guy is still coming between eight and 12 which I’ve already confirmed

Hi there @Patti Thomas  
Thank you for your post and welcome to the Community.
We wanted to check in to see how the technician appointment went and if you're still experiencing issues?
Looking forward to hearing back.

I keep missing my call from Bell to confirm my appointment for tomorrow 

Good Day & Welcome to the Bell Community Forum.

Please do not fret! We are here to help you out.

Have a look at the following. If need be, contact Bell. I have included this information to assist you as well.

You can easily make changes to your appointment using the Manage your appointment tool.
To learn more, check out this article: Manage your appointment : The Manage Your Appointment tool (bell.ca)

If more convenient, please call: Fibe TV: 1 866 797-8686  Satellite TV: 1 888 759-3474

Let the Community know if you need help with anything else.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

Hi,

My phone opens the front door by lobby call up. I'm currently experiencing Rogers equipment problems. How can I let them know they may have to get creative in getting someone to let them in? I also have mobility problems.

Thanks and Regards ...

ami1
Contributor

How do you choose preferred mode of contact for Tech visit. 

ami1
Contributor

Hi,

I need to tell them in advance of entrance issues. Where is this 'Manage Appointments' tool located?

Regards ...

Regards ...

WelshTerrier
Community All-Star
Community All-Star

Good Day & Welcome to the Bell Community Forum.

We are here to help you out. When you book your appointment, you should have received a unique link to access the Manage your appointment. If you have lost or misplaced this weblink, do not fret!

If need be, you can always contact Bell. I have included all of the appropriate information below to assist you.

You can easily make changes to your appointment using the Manage your appointment tool.
To learn more, please check out this article: The Manage Your Appointment tool. (There is tutorial video also included that will assist in explaining the full process.)

The day before your scheduled appointment, you will receive the first notification and be asked to confirm your availability. 

  1. In the notification, select the link to manage your appointment.
  2. Select the I’ll be there button to confirm your availability.
  3. A popup where you can leave special instructions for the technician will appear. Provide special instructions, if applicable, then select Send instructions . If the technician does not need special instructions, leave it blank and select No instructions .
  4. Your confirmation has now been sent.

If you need to edit or add special instructions after confirming your appointment, you can still do so. On the appointment information page, click the link under the special instructions section to make changes.

If more convenient, please call: Fibe TV: 1 866 797-8686  Satellite TV: 1 888 759-3474

Let the Community know if you need help with anything else.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.