How to upgrade my device

[User2625]

I have a phone with bill, however, my plan is currently month to month. I need to upgrade my device but not sure if I need to have a plan to do so. Thanks.

[BellAntgio · Accepted solution]

Hey there @User2625 , 

Welcome to the Community and thanks for your post. 

If you are on a month to month plan, you will need to upgrade your plan to match the type of phone you would like to have. Not to worry as MyBell will only show you what you're eligible to get with your selection. 

You can also check out our How To document How to upgrade to a new Mobility device using the MyBell app to learn how to complete the request. 

Let the Community know if you have more questions.

[So frustrated0]

I’ve been trying to upgrade online for over a month. There is an option to apply a down payment to bring down the monthly charge. This will not accept any type of payment I try!! I’ve called and no one can seem to help. Bell promotes using online services but make it so hard to do so. Anyone else have this issue? I’m sure if I don’t apply the down payment it will go through but why should I do this if I want a lower monthly charge?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

The Bell Community is a place for you to ask questions, find answers and share your thoughts. This is a true peer-to-peer community space. As such, we do not have access to your account & billing details.

I can try to assist you but I require some further specific information.

1. Which mobility plan do you currently have?
   
2. Is it a monthly or prepaid plan?
   
3. SmartPay 2 yr.  contract with DRO option?
4. Have you check out the F.A.Q. on this web site. It explains what Bell SmartPay is
5. Are you looking to change your plan to one of Bell’s available Bring Your Own Device plans and pay your device in full with a one-time payment on the following invoice, ending your device financing arrangement?
6. If you are already on Bell SmartPay, you can see your remaining Device Balance details

 In MyBell on the Manage my device page, select Device payment details to see:

• Monthly payments – your monthly device payment, number of payments remaining and when the last payment is scheduled
• Payment agreement summary – a breakdown of the device price, taxes, any down payments and the Financed Amount
• Payment schedule – the scheduled payment dates and remaining Financed Amount Balance

Have you reviewed your Bell Mobility agreement?

Would you like further assistance to help you make these changes? Please contact Bell Mobility Customer Service at: 1 800 667-0123 or dial *611 from any Bell mobile device.